Institute launches regional professional development workshops

>>Institute launches regional professional development workshops

The Institute is hosting a brand-new series of professional development workshops taking place in Croydon, Oxford, Manchester and Plymouth. The one-day and half-day sessions are hosted by experts in their fields and equip owners and managers with new skills they can immediately apply in their businesses. Workshops should be booked in advance.

Prices for members:

  • Full day or two half-day workshops on the same day: £100.00 +VAT
  • Half day only £65.00 +VAT

Prices for non-members:

  • Full day or two half day workshops on the same day: £110.00 +VAT
  • Half day only £75.00 +VAT

Motivating your team
5 February 2019 9.00am-12.30pm, Jurys Inn Croydon
Rosemary Bannister, HT Training

The secret of any business success is to have a team who understand the vision and goals of the business and enjoy coming to work. This module will:

  • Understand your key motivators.
  • Identify team motivators.
  • Share the vision and goals of the business through regular team briefings and updat
  • Engage team members in suggesting improvements to make their department more effective and enhance the guest experience.
  • Delegates will take home a personal motivation inventory.
    Book your place now

Getting the most from your team
5 February 2019 1.00pm-4.30pm, Jurys Inn Croydon
Rosemary Bannister, HT Training

  • Learn how to give regular feedback and maximise the talents of your team
  • Giving positive feedback so that it is meaningful and encourages continued good performance.
  • Situational leadership – how to adapt your style depending on the skillset and motivation of your team.
  • Dealing with poor performance.
    Book your place now

Managing sales performance
6 February 2019 9.00am-12.30pm, Jurys Inn Croydon
Rosemary Bannister, HT Training
Most hospitality managers progress to managing a department  or business to deliver with no actual sales experience! This workshop will help you direct your team to deliver revenue:

  • The four steps to business growth.
  • The sales pipeline.
  • The sales and buying process.
  • Marketing and sales working together.
  • New business versus growing your existing customers.
    Book your place now

Showrounds that sell
6 February 2019, 1.00pm-4.30pm, Jurys Inn Croydon
Rosemary Bannister, HT Training

A showround is the ideal opportunity to ‘close’ the customer, yet most venues treat Showrounds as an operational function rather than a sales appointment.

  • Proper planning prevents poor performance – show your venue off to the max.
  • Identifying real customer needs – not just the technical side of the booking.
  • Matching customer needs through persuasion
  • Overcoming objections.
  • Closing the sale.
    Book your place now

An introduction to the basics of sound revenue management and KPIs
19 February 2019 9.00am – 4.30pm, Jurys Inn Oxford
Janel Clark MIH, NextGenRevenue

  •  Understand demand generators, and how to use data to measure and track demand.
  • Pricing strategies in relation to the competitor set and market.
  • The importance of value to the customer and how this fits within the pricing strategy.
  • The importance of guest experience and reputation.
  • Managing distribution channels and related costs.
    Book your place now

Adding value to your restaurant
20 February 2019 9.00am-12.30pm, Jurys Inn Oxford
Monica Or FIH; Hospitality & Leisure Manpower

Find out the recipe of success that will add value to your restaurant business. A little bit like making a soufflé, you need to get the ‘ingredient’ mix right so your business makes a great impression and does not deflate. Your ‘mise en place’ is just as important as your ‘execution’. This course will reveal to you what those ingredients are and the measurements you need to run a successful and profitable restaurant business.
Book your place now

Boosting sales and productivity
20 February 2019 1.00pm-4.30pm, Jurys Inn Oxford
Monica Or FIH; Hospitality & Leisure Manpower

The days of the hard sell are long gone. These days it’s all about being a problem-solver and solution-giver. Take your customer’s pain away by offering them what they need, when they need it.  This course will teach you how to build and nurture your customer relationships, so your customer will no longer object to your suggestions but will ask for more. Learn to work smarter, not harder as your teams work together to run a smooth productive operation.
Book your place now

F&B cost control
16 April 2019 9.00am-4.30pm, Jurys Inn Manchester
Debra Adams MIH, Arena4Finance

Fluctuating food costs and the need to reduce wastage means that Food and Beverage Controllers need to ensure that every aspect of the purchasing cycle and the costing process is designed to maintain profitability. Designed for all types of catering operations this course provides the opportunity to review your purchasing cycle in depth as well as ensuring selling prices are correct and gross profit margins maximised. Divided into seven key topic areas the course will cover:

  • Best practise in purchasing and stock control.
  • Menu planning, standard costing and gross profit management.
  • Impact of sales mix and menu engineering.
  • Wage and salary scheduling control.
  • KPIs for Food and beverage control.
  • Break even analysis for F&B outlets.
  • Action plans for profit improvement.
    Book your place now

Finance for non-financial managers
17 April 2019 9.00am – 4.30pm, Jurys Inn Manchester
Debra Adams MIH, Arena4Finance 

‘Finance for Non-Financial Managers’ aims to reduce skills gaps relating to commercial know-how. This course will increase the commercial awareness of non-financial managers and improve understanding and interpretation of budgets and reports that all departments deal with on a regular basis. Structured into three main topic areas, the course includes:

  • Introduction to the P&L account.
  • Introduction to the Balance Sheet.
  • Introduction to Cash flow.
    Book your place now

Successful business planning: How does your business measure up?
4 June 2019 9.00am-4.30pm; Jurys Inn Plymouth
Monica Or FIH; Hospitality & Leisure Manpower

This course will look at how to put together successful business plans that work and are not left stored in the cloud never to be looked at again. During the workshop you will implement the tools given directly into your business so you can review where your business is currently at and what action you need to take to move it forward. In order to know how successful you are, this has to be measured. How does your business measure up?
Book your place now

Adding value to your restaurant
5 June 2019 9.00am-12.30pm, Jurys Inn Plymouth
Monica Or FIH; Hospitality & Leisure Manpower

Find out the recipe of success that will add value to your restaurant business. A little bit like making a soufflé, you need to get the ‘ingredient’ mix right so your business makes a great impression and does not deflate. Your ‘mise en place’ is just as important as your ‘execution’. This course will reveal to you what those ingredients are and the measurements you need to run a successful and profitable restaurant business.
Book your place now

Boosting sales and productivity
5 June 2019 1.00pm-4.30pm, Jurys Inn Plymouth
Monica Or FIH; Hospitality & Leisure Manpower

The days of the hard sell are long gone. These days it’s all about being a problem-solver and solution-giver. Take your customer’s pain away by offering them what they need, when they need it.  This course will teach you how to build and nurture your customer relationships, so your customer will no longer object to your suggestions but will ask for more. Learn to work smarter, not harder as your teams work together to run a smooth productive operation.
Book your place now