Upcoming Events
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Driving Loyalty and Preference Through Service
Learn how to use service to elevate your customer experience to improve loyalty and performance through delivering the basics consistently and then designing a few service moments that matter.
Insight from the Returning Customer
The IoH Midlands Branch would like to invite you to join them at their event: Insight from the Returning Customer. As venues begin to open in April, they look at what our guest expectations will be, how we can prepare for this and what plans are already in place to exceed guest [...]
IoH Midlands Branch | AGM 2021
The IoH Midlands Branch would like to invite you to attend their Annual General Meeting 2021. The AGM takes place on Tuesday 20 April via Zoom, directly after the Midlands Branch event Insight from the Returning Customer. All members of the IoH Midlands Branch are encouraged to attend. IoH Midlands Branch [...]
Keep the Faith in Hospitality – Student Forum
An exciting online Passion 4 Hospitality event for students, arranged by the Institute of Hospitality. The 90 minute webinar will discuss and review the merits and rewards of the global hospitality industry with a high profile panel discussing career opportunities available this year. Key Note speaker Scott Harper FIH, Chief Operating Officer [...]
IoH Coffee and Conversation
Join us at 10:30am (GMT) on Thursday 22 April for our weekly virtual coffee and conversation meeting. All members of the Institute of Hospitality and industry friends are invited to attend. There is no need to book in advance, just set a reminder on your calendar and join on the day [...]
Why You’re Not Just a ‘Team Player’ – Cultivating Your Personal Brand
With mass redundancies and hundreds, if not thousands, of applicants for each new job vacancy; the world of recruitment has become that much harder to stand out from the crowd. Regardless of how we can showcase our skills and experience at interview stage, many of us struggle to get past the [...]
How Businesses can Prepare for a Possible Lull Following the Post Lockdown Boom
Now is the time for hospitality businesses to consider the long-term benefits of an effective rewards or loyalty programme - to build brand reputation and, ultimately, increase visit frequency. It doesn’t need to be complex or complicated, particularly with the pandemic leaving teams threadbare and less-resourced to implement change. Amongst the chaos [...]
IoH Cymru Branch | AGM 2021
You are invited to join the IoH Cymru Branch for our Virtual AGM and branch committee meeting on Tuesday 27 April 2021 at 5.30pm. We do hope you can attend, please see below details to all the information for the meeting: IoH Cymru AGM Agenda 2021 Chairman’s Report and Branch Activity [...]
Ronald Kinton Anniversary Lecture
Ronald Kinton, a former student of Westminster Kingsway College and co-author of Practical Cookery and The Theory of Catering, celebrated his 100th birthday in January 2021. Ronald and his fellow co-authors realised there was a need for a dedicated cookery book for catering students. Writing everything in longhand, they produced the [...]
‘Pouring from an empty cup’ – How to look after our mental health and well-being whilst working in hospitality
The IoH Southern Branch are holding an event on wellbeing on 5 May 2021 The 45 minute talk is by award winning mental health trainer, psychotherapist and coach Becky Wright of New Life Design. After the talk there will be a 15 minute Q&A session. One in Five Hospitality Workers Suffer [...]