BE-A AI receptionist supports hotels in streamlining guest communications amid staffing pressures. As guest expectations for rapid responses continue to grow, many hotels are exploring new ways to manage increasing […]
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Business Partner, Frontline Performance Group (FPG), has produced a Hotel Upsell Playbook to help empower frontline teams to drive Total Revenue Per Available Room (TRevPAR). As a world leader in driving […]
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We are delighted to welcome our latest Bronze Business Partner, Net Affinity, who provides hotel booking technology that helps hotels increase direct bookings, manage online distribution and drive commercial performance. […]
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We are delighted to share that we have launched our official YouTube channel, making it easier for hospitality professionals around the world to access a growing library of learning and […]
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The UK Government has issued an open letter to business leaders warning that advances in artificial intelligence are rapidly increasing the scale and speed of cyber threats facing organisations. The […]
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Frontline Focus, part of our 2026 Year of Excellence, asks the questions that matter most to people working on the front line of hospitality. For our April Frontline Focus, we […]
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At the beginning of this year, as part of our 2026 Year of Excellence, we launched our new Frontline Focus initiative, asking the questions that matter most to people working […]
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We are delighted to announce that Flae Robotics, a global robotics and brand engagement company specialising in intelligent service robots for the travel, hospitality and leisure industries, is a new […]
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Episode 35 of our monthly ‘I’m In’ podcast is available for our members to listen to today! Welcome to another episode of ‘I’m in’ where we discuss the most pressing […]
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The latest Above & Beyond White Paper is published today and captures the insightful live panel discussion on ‘AI: But not as we know it!‘, held at the Above & […]
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The second special extra episode of I’m In, recorded in front of a live audience at HRIE 2023, hosted by Phil Street FIH, is available to members today and asks […]
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The Institute of Hospitality’s (IoH), white paper, in partnership with Planday, on ‘Care Homes & Social Care: Challenges, Opportunities and Solutions 2023’, seems to have hit a chord with the […]
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