Frontline Focus | What’s the easiest way to forecast my team’s performance?

Frontline Focus, part of our 2026 Year of Excellence, asks the questions that matter most to people working on the front line of hospitality.

For our April Frontline Focus, we once again invited our members to vote on the question they most wanted answered by an industry expert.

This month’s question with the most votes was:  What’s the easiest way to forecast my team’s performance?

As teams face increasing pressure to deliver consistent results in a fast-paced environment, forecasting performance effectively has never been more important. This question gets to the heart of how leaders can plan ahead with confidence and clarity.

To explore this further, we caught up with Francisco Ventura FIH, General Manager of Sunborn London, at our recent Above & Beyond to share his insights.

Hear what Francisco had to say in the video below.

Look out for next month’s email survey and get involved. Your vote helps shape the questions we ask throughout the 2026 Year of Excellence.