We spoke to our friends at Critiquie and asked them for some tips for your business post lock-down. Post lock-down as we return to a “new normal”, ensuring your business […]
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Our friends at HIT Training have published an e-guide on infection control and safe working. HIT Training understand that you’ll be eager to welcome customers back into your venue as […]
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Post Covid-19 will inevitably change the expectations of the customer in relation to service both before and during service interactions. Graham Hardiman FIH, Managing Partner of The Mystery Partnership, considers […]
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Peter Moore, CEO of Lolly, offers his predictions for 2020 and the decade ahead Peter Moore, CEO of the digital commerce business Lolly, is considered a futurist. Constantly striving to […]
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We are delighted to announce another brand new Management Guide has been published for our Members. Our latest guide talks about self serve technology within the hospitality industry. Find out […]
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You now have access to six new online courses from the Academy of Food & Wine Service. They will help your new front-line employees get the essential knowledge they need […]
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Paula Rogers FIH, founder of Admiral Recruitment and member of the Institute’s Editorial Board, presented the winner of the inaugural Corporate Receptionist of the Year Awards held at investment bank Nomura, […]
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The Institute is delighted to announce its endorsement of 20 new programmes delivered by Flow Hospitality Training. Flow is an established e-learning provider delivering a range of online interactive modules […]
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At the heart of any successful restaurant operation is a set of regularly tracked metrics, or KPIs. Created in close collaboration with the Institute of Hospitality, Planday’s Restaurant KPI Health […]
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Lion TV is now casting talented young chefs and aspiring restaurant bosses aged 10-14 years to compete in a BRAND NEW CBBC series, The Restaurant Dream Team. Fred Sirieix and […]
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The Trustees and Judges of the Gold Service Scholarship have conducted a series of interviews and performance tasks over the past few months to assess the 100 candidates vying for […]
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20% of UK millennials go out less to restaurants now due to food delivery, shifting £1bn a year to delivery services Over half of millennials (52%) would dine in a […]
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