Paula Rogers FIH, founder of Admiral Recruitment and member of the Institute’s Editorial Board, presented the winner of the inaugural Corporate Receptionist of the Year Awards held at investment bank Nomura, in London.
The winner, Kitija Lace, receptionist at Bank of America Merrill Lynch, was chosen from ten overall finalists. Highly commended went to Dorota Wisniowska, a receptionist at Channel 4.
Rogers said: “We know first-hand the difference a good receptionist can make to a company’s reputation. There is no doubt whatsoever that the role of a receptionist is a crucial role in any business. They say that the first three seconds of walking into a building determines how one feels about a company. A warm welcome and a smile say it all. In fact, whether you are face-to-face or at the end of a phone, that smile always counts. It was an absolute pleasure to present Kitija with this well-deserved award.”
This new awards programme is the brainchild of Greg Mace, managing director of Rapport, to showcase brilliant receptionists in the corporate world.
Paula Rogers FIH founded Admiral Recruitment in 1995 as a specialist recruitment consultancy servicing four niche markets: Catering & Hospitality, Business Services, Pubs, Bars & Restaurants and Chefs. Based in the City of London and in Ealing, the business has quietly established a reputation for integrity and trust. The company has a current annual turnover of £12 million and a live database of over 100,000 candidates on its books.
Reception Academy offers a suite of specialist short courses relating to the operational area of hotel reception. The Academy works with over 800 hotels and 95% of its graduates find employment after completing one of its courses. Programmes offered by Reception Academy are endorsed by the Institute of Hospitality.