You now have access to six new online courses from the Academy of Food & Wine Service. They will help your new front-line employees get the essential knowledge they need as you help them to start their career journeys as hospitality professionals.
We have partnered with Upskill People, the market leaders in online hospitality training. They train hundreds of thousands of hospitality professionals working for some of the best names in the business. You or your team can be upskilled at a time and pace that suits. It’s fast, effective and there’s a full audit of all activity.
Adam Lawson MIH, former F&B manager at the AA 4 silver star Danesfield House Hotel & Spa near Marlow thinks this approach to training is appealing – particularly for independent venues. “It’s difficult to do sit down training for 20 people when you have a full restaurant. Much of training at Danesfield is on the job. These online courses are exactly what we need. For me, the perfect time to share these with prospective staff is before we offer them a job and before they start work here.”
Adam continues: “Guests are key to us and our success depends on how well our people read the customers in front of them. These online courses provide the fundamentals of good customer service. Our people development efforts focus on making the little improvements that achieve the high standards that we demand of them as they start their career journey at Danesfield House.”
Key course details:
- Hospitality service introduction*
- Casual dining
- Fine dining
- Wine service
- Coffee service.
How do they work?
- All courses except where marked* take about an hour and are valid for one month from commencement
- Courses can be taken on smart phones, tablets, laptops and PCs.
- All are broken down in to a series of shorter modules and include video content, activities, quizzes and certification upon successful completion.
What do they cost?
- The Hospitality Service course is £10 + VAT, all others are £25 + VAT each.
The courses are open to individuals and organisations, with tailored packages available for use by senior colleagues who are responsible for people development like heads of HR and general managers.
Adam concludes: “As an independent we don’t always have access to training like our larger competitors, but we can be nimble and put together our own training so it’s great to be able to access these types of services from the Institute of Hospitality.”