IoH confirms endorsement for Zest for Life

The Institute of Hospitality has confirmed endorsement for Exceptional Service and Exceptional Leadership programmes offered by Zest for Life, a specialist training and development provider founded by Sally Prescott MIH.

IoH Endorsement is confirmed for Exceptional Service Makes Sense, Leading Exceptional Service, and Exceptional Leadership Makes Sense, offered by Zest for Life. The programmes are available to individuals and organisations seeking to develop their customer service and leadership skills.

Exceptional Service Makes Sense guides individuals and teams to embrace exceptional service and appreciate the value they bring to the overall customer experience, building customer loyalty and leading to business success.

Exceptional Leadership Makes Sense challenges experienced and new leaders to consider their leadership role and to get the best from their team, building loyalty and trust.

The Professional Review Panel commended the content of the programmes and in particular:

• the quality of the workbooks provided to participants
• the standard of the assessments
• the use of Net Promoter Score to judge the effectiveness of the training on participants
• the progressive nature of the programmes to reflect the increasing complexity of leadership

Sally Prescott MIH, Founder and Director said “It’s our ambition for people in hospitality to love the work they do and feel inspired by their leaders. Teams that feel this way are more likely to be engaged, want to do a good job and deliver to exceptional service standards. We are delighted to receive the Institute of Hospitality’s endorsement for our development programmes, and to help people in the industry feel confident to choose the most suitable training for their people.”

Find out more and say hello to Zest for Life.