What will the future hospitality leaders need to succeed?
The responsibilities and expected skillsets of hospitality leaders is rapidly changing. The new leadership career path is commercial, not operational. The must-have mindset is entrepreneurial. And in an industry that’s […]
22 July 2020
Management Guide – Navigating business instability caused by Covid-19
We are very pleased to announce the publication of a brand new Management Guide. While all sectors of the world’s economy are affected by the coronavirus outbreak, as you all […]
29 June 2020
Coronavirus Aware module for hospitality industry
Direction Training Associates offer new Coronavirus Aware module for Hotels, Bars and Restaurants. Coronavirus Aware has been developed by learning specialists Direction Training Associates in response to the needs of hospitality industry […]
25 June 2020
New Management Guide – Rebuilding Trust with our Customers and Colleagues
We are delighted to announce the publication of a brand new Management Guide for our Members – Rebuilding Trust with our Customers and Colleagues. To coincide with the Government’s announcement […]
17 June 2020
AA launches COVID CONFIDENT scheme to support hospitality sector
The AA has today announced that it is launching a new COVID CONFIDENT assessment scheme to support the hospitality industry in re-establishing and rebuilding consumer confidence as the UK prepares […]
15 June 2020
Spotlight on Rockliffe Hall Five Star Hotel and Golf Resort
We spoke to Jason Adams, Managing Director of Rockliffe Hall Five Star Hotel and Golf Resort on their exciting plans for reopening. Tell us more about Rockliffe Hall and the facilities […]
27 May 2020
Hospitality businesses in post-pandemic world: adjusting to the ‘new normal’
Yukari Iguchi FIH, Academic Lead for Hospitality at the University of Derby Online Learning tells us more. At the point of writing this article, we are in an unprecedented time […]
13 May 2020
Why your cleaning staff will be your comeback heroes
Uncertainty may be the ‘new normal’ for the hospitality and catering sector, but one thing employers can be sure of is that post lockdown, the greatest luxury in hospitality will […]
12 May 2020
Your COVID-19 toolkit: Overcoming Coronavirus with strong measures for today, and readiness for tomorrow
Our friends at SiteMinder have compiled learnings from across the globe so you can have information that offers immediate recommendations for the questions you have today, and practical plans to prepare […]
11 May 2020
Operating through the lockdown
Richard Lee FIH, General Manager of Hilton Garden Inn London Heathrow Airport reflects on the decision to stay open through lockdown, and shares his experience of the operational changes that […]
7 May 2020
M&T share hotel re-opening plan post Covid-19
Michels & Taylor have launched and shared with the industry their Hotel Re-Opening Plan, in the hope that it will help the sector prepare for when restrictions are relaxed. No […]
23 April 2020
Marketing to Mitigate the Impact of COVID-19
Cutting marketing budgets during an economic crisis is a knee-jerk reaction for many hotels. But when you cut your advertising, you also cut away your property’s access to the flow […]
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