Direction Training Associates offer new Coronavirus Aware module for Hotels, Bars and Restaurants. Coronavirus Aware has been developed by learning specialists Direction Training Associates in response to the needs of hospitality industry […]
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We are delighted to announce the publication of a brand new Management Guide for our Members – Rebuilding Trust with our Customers and Colleagues. To coincide with the Government’s announcement […]
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The AA has today announced that it is launching a new COVID CONFIDENT assessment scheme to support the hospitality industry in re-establishing and rebuilding consumer confidence as the UK prepares […]
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We spoke to Jason Adams, Managing Director of Rockliffe Hall Five Star Hotel and Golf Resort on their exciting plans for reopening. Tell us more about Rockliffe Hall and the facilities […]
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Yukari Iguchi FIH, Academic Lead for Hospitality at the University of Derby Online Learning tells us more. At the point of writing this article, we are in an unprecedented time […]
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Uncertainty may be the ‘new normal’ for the hospitality and catering sector, but one thing employers can be sure of is that post lockdown, the greatest luxury in hospitality will […]
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Our friends at SiteMinder have compiled learnings from across the globe so you can have information that offers immediate recommendations for the questions you have today, and practical plans to prepare […]
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Richard Lee FIH, General Manager of Hilton Garden Inn London Heathrow Airport reflects on the decision to stay open through lockdown, and shares his experience of the operational changes that […]
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Michels & Taylor have launched and shared with the industry their Hotel Re-Opening Plan, in the hope that it will help the sector prepare for when restrictions are relaxed. No […]
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Cutting marketing budgets during an economic crisis is a knee-jerk reaction for many hotels. But when you cut your advertising, you also cut away your property’s access to the flow […]
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Our friends at Amadeus are hosting an Institute of Hospitality webinar on 28 April. We spoke to them about what you can expect from it. It’s an uncertain time to […]
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Here are 3 specific ways your CRM can help you navigate a crisis by personalising communications and demand engagement. 1. Update Guests on Safety & Security Information Effective communications with […]
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