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12 May 2020
Your COVID-19 toolkit: Overcoming Coronavirus with strong measures for today, and readiness for tomorrow

Our friends at SiteMinder have compiled learnings from across the globe so you can have information that offers immediate recommendations for the questions you have today, and practical plans to prepare […]

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11 May 2020
Operating through the lockdown

Richard Lee FIH, General Manager of Hilton Garden Inn London Heathrow Airport reflects on the decision to stay open through lockdown, and shares his experience of the operational changes that […]

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7 May 2020
M&T share hotel re-opening plan post Covid-19

Michels & Taylor have launched and shared with the industry their Hotel Re-Opening Plan, in the hope that it will help the sector prepare for when restrictions are relaxed. No […]

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23 April 2020
Marketing to Mitigate the Impact of COVID-19

Cutting marketing budgets during an economic crisis is a knee-jerk reaction for many hotels. But when you cut your advertising, you also cut away your property’s access to the flow […]

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21 April 2020
Why Delivering a Customised Guest Experience is More Important Than Ever

Our friends at Amadeus are hosting an Institute of Hospitality webinar on 28 April. We spoke to them about what you can expect from it. It’s an uncertain time to […]

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8 April 2020
How to Lean on Your CRM During Tough Times

Here are 3 specific ways your CRM can help you navigate a crisis by personalising communications and demand engagement. 1. Update Guests on Safety & Security Information Effective communications with […]

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1 April 2020
Spotlight on Adrian Pym MIH

We turn our spotlight on Adrian Pym MIH, Food and Beverage Manager at Southport and Ainsdale Golf Club on Merseyside Tell us more about your current role and workplace I am […]

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31 March 2020
Coronavirus: how to help your business come out the other side

Coronavirus has wreaked considerable damage upon the world’s economy, not least the hospitality sector. Gareth Ogden, Partner at haysmacintyre talks to us about how you can help your business recover. […]

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26 March 2020
How to keep your team motivated and productive in self-isolation

Our friends at Planday have talked to us about motivating your team during self isolation and lockdown. We are nearly at the end of week one of lockdown in the […]

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20 March 2020
New Management Guide – Coronavirus: Employment and HR Law FAQs

A brand new Management Guide is available to download via our app IoH Connect and our website as of today. Along with our friends at Davenport Solicitors, we’ve put together […]

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2 March 2020
Spotlight on: Nicola Forshaw FIH – Director of Human Resources, The Landmark London

To celebrate International Women’s Day this coming Sunday, we decided to shine our spotlight on one of our female Fellows, Nicola Forshaw FIH and talk to her about what it’s […]

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24 February 2020
Member Spotlight – Brenda Collin

We shine our Member Spotlight on Brenda Collin, Managing Director of Preferred Hotels Tell us more about Preferred Hotels and your role there Preferred Hotels & Resorts is the world […]

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