In our third Frontline Focus, we once again invited our members vote on the question they most wanted to be answered by an industry expert.
It was a close count, but the winning question was the particularly relevant: What tech tools are reshaping hospitality training right now?
As hospitality leaders navigate rapid change, emerging technologies, and evolving workforce expectations, this question speaks directly to the challenges and opportunities facing our sector today. To explore this further, we asked our CEO Robert Richardson FIH MI, to share his insights.
Hear what Robert had to say in the video below.
Look out for next month’s email survey and get involved. Your vote helps shape the questions we ask throughout the 2026 Year of Excellence.
Be part of our well-respected network, get trusted advice and take a positive approach to your learning and development.
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