Uncertainty may be the ‘new normal’ for the hospitality and catering sector, but one thing employers can be sure of is that post lockdown, the greatest luxury in hospitality will […]
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The Chancellor has announced that the Government’s Job Retention Scheme will continue until the end of October… …Allowing furloughed workers to receive 80 per cent of their current salary, up […]
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The Wine & Spirit Education Trust (WSET), the world’s largest global provider of wine, spirits and sake qualifications, has announced that it is fast-tracking its investment plans for online delivery […]
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Our friends at SiteMinder have compiled learnings from across the globe so you can have information that offers immediate recommendations for the questions you have today, and practical plans to prepare […]
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Richard Lee FIH, General Manager of Hilton Garden Inn London Heathrow Airport reflects on the decision to stay open through lockdown, and shares his experience of the operational changes that […]
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We talk to Michael Burke from Embrace Resilience about ways to tackle fear and uncertainty We didn’t need COVID-19 to remind us that we live in a highly complex and […]
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Michels & Taylor have launched and shared with the industry their Hotel Re-Opening Plan, in the hope that it will help the sector prepare for when restrictions are relaxed. No […]
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Our friends at HIT Training have published an e-guide on infection control and safe working. HIT Training understand that you’ll be eager to welcome customers back into your venue as […]
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Post Covid-19 will inevitably change the expectations of the customer in relation to service both before and during service interactions. Graham Hardiman FIH, Managing Partner of The Mystery Partnership, considers […]
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Cutting marketing budgets during an economic crisis is a knee-jerk reaction for many hotels. But when you cut your advertising, you also cut away your property’s access to the flow […]
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Conor McCarthy, CEO of online ordering company Flipdish, provides advice on continuing to trade though the coronavirus by transforming into a digital takeaway service. With the coronavirus lockdown keeping the […]
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Many of our Members and Fellows have been seen on social media this week sharing their skills in the #Hospitality4Heroes challenge and raising money in aid of The NHS Charities […]
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