Earlier this month, we asked our members to take part in a short email survey and vote on the question they most wanted to be answered. The question with the most votes was then put to an industry expert.
For our first Frontline Focus, the most popular question was direct and timely: What leadership skills will be most in demand in 2026?
As hospitality leaders deal with constant change, rising expectations and the responsibility of supporting and developing their teams, we asked Alexandra Longden, Director of Rooms at the iconic London Hilton on Park Lane, what leadership skills she felt were most in demand in 2026.
Look out for next month’s email survey and get involved. Your vote helps shape the questions we ask throughout the 2026 Year of Excellence.
Be part of our well-respected network, get trusted advice and take a positive approach to your learning and development.
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