Graduating in 2020? Looking for a successful career in hospitality? Join the Institute with our Class of 2020 £25 offer. Class of 2020 is the Institute of Hospitality membership offer […]
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We shine our spotlight on Jessica Munt AIH, recent winner of the Young Guns 2020 Hospitality Student of the Year competition. Jessica shares her career ambitions and explains why she […]
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Post Covid-19 will inevitably change the expectations of the customer in relation to service both before and during service interactions. Graham Hardiman FIH, Managing Partner of The Mystery Partnership, considers […]
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Legendary hotelier George Goring OBE FIH has died aged 81. “George was a great hotelier in the old school style: a true host who exuded joie de vivre. Anybody who […]
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Cutting marketing budgets during an economic crisis is a knee-jerk reaction for many hotels. But when you cut your advertising, you also cut away your property’s access to the flow […]
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Conor McCarthy, CEO of online ordering company Flipdish, provides advice on continuing to trade though the coronavirus by transforming into a digital takeaway service. With the coronavirus lockdown keeping the […]
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Many of our Members and Fellows have been seen on social media this week sharing their skills in the #Hospitality4Heroes challenge and raising money in aid of The NHS Charities […]
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Our friends at Amadeus are hosting an Institute of Hospitality webinar on 28 April. We spoke to them about what you can expect from it. It’s an uncertain time to […]
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The All Party Parliamentary Group for Hospitality and Tourism has launched its urgent inquiry into the measures that businesses in these two vital sectors of the UK’s economy will need […]
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Applauding the unsung heroes of hospitality Peter Ducker FIH, this week emailed Craig Smith, Chairman of the Hospital Caterers Association with a message of support from all of us at the […]
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We spoke to Jon Prete, Marketing Manager at Enhance who gave us some procurement tips for hospitality establishments during the coronavirus crisis. Five things procurement managers are doing now: A […]
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Here are 3 specific ways your CRM can help you navigate a crisis by personalising communications and demand engagement. 1. Update Guests on Safety & Security Information Effective communications with […]
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