For our May Frontline Focus, we once again invited our members to vote on the question they most wanted answered by an industry expert.
This month’s question with the most votes was: How can I gain authority without being too “bossy”?
Building authority as a leader isn’t about being the loudest voice in the room, it’s about earning trust, being a good listener, and communicating with confidence. This question speaks to a challenge many emerging leaders face: how to lead decisively while staying approachable, collaborative, and fair.
To explore this further, we caught up with James McComas FIH, General Manager of Champneys Eastwell Manor Hotel & Spa, to share his insights.
Hear what James had to say in the video below.
Look out for next month’s email survey and get involved. Your vote helps shape the questions we ask throughout the 2026 Year of Excellence.
Be part of our well-respected network, get trusted advice and take a positive approach to your learning and development.
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