We shine our spotlight on one of our Fellows; James McComas FIH, General Manager of Champneys Eastwell Manor. Tell us more about your current role and workplace Eastwell Manor is […]
2 July 2020
Create a contactless guest journey for your hotel using digital touchpoints
Use the latest in hotel technology to create digital touchpoints for your guests, make them feel safe and comfortable, provide personalised service and implement new hygiene protocols… say our friends […]
29 June 2020
Coronavirus Aware module for hospitality industry
Direction Training Associates offer new Coronavirus Aware module for Hotels, Bars and Restaurants. Coronavirus Aware has been developed by learning specialists Direction Training Associates in response to the needs of hospitality industry […]
24 June 2020
Are Your Guests Confident that You are Safe to Re-Open?
We spoke to our friends at Global Secure Accreditation to find out more. No sooner than we witnessed the dawn of 2020, hotels were confronted with a new and most […]
17 June 2020
AA launches COVID CONFIDENT scheme to support hospitality sector
The AA has today announced that it is launching a new COVID CONFIDENT assessment scheme to support the hospitality industry in re-establishing and rebuilding consumer confidence as the UK prepares […]
15 June 2020
Spotlight on Rockliffe Hall Five Star Hotel and Golf Resort
We spoke to Jason Adams, Managing Director of Rockliffe Hall Five Star Hotel and Golf Resort on their exciting plans for reopening. Tell us more about Rockliffe Hall and the facilities […]
11 June 2020
Brand new e-book for our Members from Amadeus
New global market research from Amadeus in collaboration with the Institute of Hospitality, HSMAI and HOSPA maps a road to recovery for the hospitality sector. According to new research, 79% […]
27 May 2020
Hospitality businesses in post-pandemic world: adjusting to the ‘new normal’
Yukari Iguchi FIH, Academic Lead for Hospitality at the University of Derby Online Learning tells us more. At the point of writing this article, we are in an unprecedented time […]
20 May 2020
What will post-COVID-19 travel look like?
While countless trips had to be cancelled because of COVID-19, recent consumer surveys show that people will want a chance to make up for those missed travel opportunities after the […]
14 May 2020
Win Guest Loyalty with Your COVID-19 Communication Strategy
People will always remember how you treat them when times are tough. Right now, the hospitality industry is challenged with continuing service with a smile during this pandemic – even […]
12 May 2020
Your COVID-19 toolkit: Overcoming Coronavirus with strong measures for today, and readiness for tomorrow
Our friends at SiteMinder have compiled learnings from across the globe so you can have information that offers immediate recommendations for the questions you have today, and practical plans to prepare […]
11 May 2020
Operating through the lockdown
Richard Lee FIH, General Manager of Hilton Garden Inn London Heathrow Airport reflects on the decision to stay open through lockdown, and shares his experience of the operational changes that […]
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