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17 June 2020
AA launches COVID CONFIDENT scheme to support hospitality sector

The AA has today announced that it is launching a new COVID CONFIDENT assessment scheme to support the hospitality industry in re-establishing and rebuilding consumer confidence as the UK prepares […]

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15 June 2020
Spotlight on Rockliffe Hall Five Star Hotel and Golf Resort

We spoke to Jason Adams, Managing Director of Rockliffe Hall Five Star Hotel and Golf Resort on their exciting plans for reopening. Tell us more about Rockliffe Hall and the facilities […]

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11 June 2020
Brand new e-book for our Members from Amadeus

New global market research from Amadeus in collaboration with the Institute of Hospitality, HSMAI and HOSPA maps a road to recovery for the hospitality sector. According to new research, 79% […]

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27 May 2020
Hospitality businesses in post-pandemic world: adjusting to the ‘new normal’

Yukari Iguchi FIH, Academic Lead for Hospitality at the University of Derby Online Learning tells us more. At the point of writing this article, we are in an unprecedented time […]

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20 May 2020
What will post-COVID-19 travel look like?

While countless trips had to be cancelled because of COVID-19, recent consumer surveys show that people will want a chance to make up for those missed travel opportunities after the […]

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14 May 2020
Win Guest Loyalty with Your COVID-19 Communication Strategy

People will always remember how you treat them when times are tough. Right now, the hospitality industry is challenged with continuing service with a smile during this pandemic – even […]

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12 May 2020
Your COVID-19 toolkit: Overcoming Coronavirus with strong measures for today, and readiness for tomorrow

Our friends at SiteMinder have compiled learnings from across the globe so you can have information that offers immediate recommendations for the questions you have today, and practical plans to prepare […]

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11 May 2020
Operating through the lockdown

Richard Lee FIH, General Manager of Hilton Garden Inn London Heathrow Airport reflects on the decision to stay open through lockdown, and shares his experience of the operational changes that […]

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7 May 2020
M&T share hotel re-opening plan post Covid-19

Michels & Taylor have launched and shared with the industry their Hotel Re-Opening Plan, in the hope that it will help the sector prepare for when restrictions are relaxed. No […]

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4 May 2020
Supporting you to keep your customers and workforce safe throughout COVID-19

Our friends at HIT Training have published an e-guide on infection control and safe working. HIT Training understand that you’ll be eager to welcome customers back into your venue as […]

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24 April 2020
George Goring OBE FIH 1938-2020 : Obituary

Legendary hotelier George Goring OBE FIH has died aged 81. “George was a great hotelier in the old school style: a true host who exuded joie de vivre. Anybody who […]

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23 April 2020
Marketing to Mitigate the Impact of COVID-19

Cutting marketing budgets during an economic crisis is a knee-jerk reaction for many hotels. But when you cut your advertising, you also cut away your property’s access to the flow […]

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