Coronavirus Aware module for hospitality industry

>>Coronavirus Aware module for hospitality industry

Direction Training Associates offer new Coronavirus Aware module for Hotels, Bars and Restaurants.

Coronavirus Aware has been developed by learning specialists Direction Training Associates in response to the needs of hospitality industry employers facing the impact of the global Coronavirus (COVID-19) pandemic. The Institute of Hospitality is pleased to award endorsement for this new online course.

The module is available direct to employers operating hotels, bar and restaurants to enable them to upskill their staff as businesses prepare to reopen. The module is designed to remind staff of their responsibilities to work safely during this time and helps them to develop an understanding of how the virus is transmitted and their role in breaking the chain of infection.

The course objectives are:

  • State how coronavirus infection is spread
  • State the personal hygiene rules to prevent the spread of infection
  • Identify ways to keep yourself safe at work
  • Develop an understanding of the cleaning protocols to reduce infection
  • Consider how to respond to customer questions about coronavirus positively
  • Identify your responsibilities to prevent infection

A range of activities are undertaken by learners during the module that helps them to develop their knowledge and understanding. Learners take an end test and must achieve 80% to successfully pass. There are no eligibility criteria to enrol onto the course but currently the module is only available to individuals through their employer.

Judith Clarke MIH, Managing Director of Direction Training Associates said:

“As hospitality reopens, the workplace will not only look and feel very different, it comes with increased responsibilities for both managers and staff.

Building customer trust is vital for the industry and the root of achieving this is in having staff who feel confident to carry out new procedures, feel safe themselves at work and have an understanding of their role in breaking the chain of infection.

Investing in training staff has never been so essential. We developed Being Coronavirus Aware to support businesses to communicate a consistent ‘stay safe’ message to all staff and to deliver a framework for understanding the enhanced protocols that will be put in place.

Our clients, both within the UK and internationally, have welcomed this addition to our range of Professional Hospitality Online learning programmes and I am delighted that the Institute of Hospitality have endorsed our module as ‘providing a very valuable tool for the industry’.”

You can view a short demonstration here.