The Institute of Hospitality launches its new season of webinars with an American perspective on ‘Brexit’s silver lining’. For American visitors to the UK, prices are now 30% lower than […]
Read More A new research report from Barclays takes a look at the ‘feedback economy’ and its impact on the hospitality industry. Customer-generated online reviews are increasing and opportunities for significant growth […]
Read More Love it or hate it, businesses can’t ignore the importance of Google and its rankings, particularly when it comes to how a hospitality business is located by consumers conducting online […]
Read More In the UK, the new Competition and Markets Authority (CMA) recently published guidance about how UK businesses should handle online reviews – an area of particular relevance to the hotel […]
Read More A diverse range of businesses were recognised this week for their outstanding customer service and business excellence at the Institute of Hospitality’s Annual Lunch. The Hospitality Assured Awards Ceremony took place […]
Read More A new website is available to help hospitality and tourism managers make the most of their businesses. The resources offered on VisitEngland’s new business site will be of particular interest […]
Read More With a new simplified visa process, the UK is expected to welcome more Chinese visitors. Peter Ducker FIH, chief executive of the Institute of Hospitality, explores how operators can best […]
Read More Deputy Master of the Royal Household Edward Griffiths CVO FIH will be talking about ‘Service Excellence in the Royal Household’ at the forthcoming 3rd Annual Skills for Service Conference in […]
Read More If you’d like to be at the forefront of a new trend developing in the hospitality industry, then try the Institute’s new management guide, Making Drinking Water Part of Your […]
Read More It’s the question on every hospitality manager’s lips: “How do I create brilliant customer service?” To find out, the Institute hosted industry expert Sarah Gilbertson from Result Coach Ltd at […]
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