It’s been a busy few months for our Professional Review Panel who have been working hard to provide endorsement recognition to training providers for their professional development training programmes. To celebrate the fantastic work taking place across the globe in hospitality, we wanted to delve a little deeper into five of our recent endorsements to share insight into how the work of these training providers can help you and your business.
Institute of Hospitality members can access published endorsement reports as part of their member benefits by logging into our website. However, here’s a little taster of what these programmes offer.
We are delighted to reveal a brand-new endorsement awarded to Rhythm Hospitality Training Agency in Egypt for two of their training courses. This new organisation employs a small number of staff with qualifications and training expertise in human resources, bartending, culinary skills and linguistics. They have been successful in establishing relationships with a number of business-to-business clients in order to train their staff in appropriate soft skills development that will support their job roles within the business. A key aim of the organisation is to turn employees in the hospitality field into brand ambassadors who are equipped with the right skillset and attitude to represent the business they work for. The endorsed programmes focus on participants’ soft skills and their ability to ensure that guests enjoy an unforgettable experience.
Endorsement for the Combat Human Trafficking Toolkit was renewed in June. This initiative was developed by a consortium of publicly funded institutions, Oxford Brookes University, University of West London, and Lapland University of Applied Sciences and a not-for-profit organisation the Ratiu Foundation for Democracy in Romania. The project to develop the toolkit was funded by the European Commission’s Directorate of Home Affairs, Internal Security Fund for the Prevention and Fight against Crime Programme of the European Union. The overall aim of the toolkit is to provide practical guidance and resources aimed at three different organisational levels; operational or unit level, senior management and board or owner level. The toolkit is designed for individual businesses to be able to adapt elements of the 10-minute training programmes that are most appropriate for their own organisational needs.
Learning Pool specialises in providing e-Learning subscription and content services to customers in the public, private and voluntary sectors. It has over 50 employees and has won a number of prestigious awards including a ‘Catey’ and has been recognised as one of the fastest growing technology companies in the UK and Ireland. The company has experience in developing a wide range of e-Learning related products and services including; content development, workshops and training, core subscriptions and a dynamic learning environment. Learning Pool programmes have been endorsed since July 2013 and more recently a number of additional new programmes have been added to their portfolio including Efficient Payment and Friendly Goodbyes, Ensuring Excellent Quality Products, Happier Guests Spend More and Making Every Guest Feel Welcome.
Endorsement for two certificate programmes offered by the Hotel and Tourism Institute (HTI) and International Culinary Institute (ICI) in Hong Kong was renewed in August. HTI and ICI are member institutions of the Vocational Training Council of Hong Kong, committed to providing high quality vocational training, primarily for school leavers and for professionals wishing to improve their knowledge and skills, they have developed a strong reputation in vocational education and training for hotels and tourism in Hong Kong. The Certificate in Hotel Operations and Certificate in Western Cuisine courses are both open to senior secondary school students. The courses provided through a simulated learning environment, aim to develop students’ interest in the hospitality and catering industry through practical training, and cultivate among them a service culture, self-discipline and team spirit as well as problem-solving, communication and presentation skills. The Certificate in Hotel Operations provides students with basic knowledge of hotel operations and practical skills in front office, housekeeping and food and beverage departments whilst the Certificate in Western Cuisine provides students with knowledge and skills in western gastronomy, food commodities, nutrition, food hygiene and safety as well as western food preparations.
The Australian College of Training in Hospitality (ACTH) in Sri Lanka has recently received re-endorsement for five programmes: Food Safety Training, Front Office Training, Master Barista Coffee Training, Professional Bartender Training and Professional Waiter Training and endorsement has been awarded for three additional new programmes, namely the Certificate in Food and Beverage Services, Restaurant Managerial Skills and Restaurant Supervisory Skills. These three new programmes recognise that often hospitality staff have significant relevant experience that has not been formally recognised through certification or an award. These programmes help to address that deficiency by providing a new route and opportunity for staff who have the potential for further professional development but until now have not had the opportunity.
Alistair Sandall FIH, head of professional development said: “It’s been fascinating to read these reports over the last few months. So much work is being done by training providers across the globe to improve the hospitality industry for both staff and customers. Our endorsement service celebrates this fantastic work and puts the spotlight on training providers who are striving to make a real difference in key areas of hospitality.”
If you would like to learn more about how your training programmes can achieve endorsement please contact Maria Lockwood FIH, Accreditation and Endorsement Manager.