Every now and then we like to shine our spotlight on our Members and find out more about them and what they do.
A regular at our weekly IoH Coffee and Conversation meetings, Chloe Goodship is the Catering Manager of Emmaus Village Carlton. A fantastic charity that provides a home and meaningful work for formerly homeless adults in the Bedfordshire area.
Tell us a little about yourself.
Hello, I am Chloe Goodship the Catering Manager for Bedfordshire based charity Emmaus Village Carlton, we support up to 42 formerly homeless people (known as companions) by giving them accommodation, meaningful work experience, funded training, and most importantly an opportunity to regain lost self-esteem to help them rebuild their lives. Funds are raised through our Home Store charity shop that relies on donations from the public and our popular em’s Bistro.
Tell us a little more about your role at Emmaus Village Carlton.
I have worked for Emmaus Village Carlton for 2 years now and over this time I have put together basic cooking lessons for our companions to attend, teaching basic skills and recipes that they can then take with them when they are ready to move on. I have also put together in-house training sessions covering kitchen operations, basic food safety and allergen awareness. To go alongside these sessions I have sourced official certificated courses for food safety and allergy awareness that are industry recognised so any companions who move on and decide to follow a job in hospitality have these qualifications in place. We are currently supporting two of our companions through a Level 2 Diploma in Professional Cookery.
Our bistro is very popular and can seat up to 60 guests. We have a staff team who work alongside and support the companions with the day-to-day running of the bistro. Our companions are involved in every aspect, from serving customers to making hot drinks, preparing and cooking hot meals, sandwiches and salads as well as baking delicious cakes.
What is the best thing about working for Emmaus?
Watching our companions grow in confidence as their knowledge and skills increase is one of the best parts of my role.
I enjoy passing my knowledge on to our companions and expanding their skills on a daily basis and being part of helping them to regain their confidence – this role is one that makes a real difference and one that I am proud to be lucky enough to have.
Our companions work incredibly hard and without their support I could not do my job. Their willingness to learn new skills and to make Emmaus Village Carlton a success is admirable, especially when they have their own struggles. I have a lot of respect for each one of them.
I am looking forward to many more years of supporting and working alongside companions, passing on my knowledge and skills as well as helping them to regain confidence and the sense of worth every person deserves.
How has your role as manager of the bistro changed over the last few months?
The main change has been not being open to the public. However, we still have our companions to support and feed, so I have been working with my team to provide meals for our companions and reviewing our offering and processes ready for reopening.
During closure we offered afternoon tea delivery to the local area and we created a Fathers day hamper box which proved popular. We began offering a takeaway service from our bistro on 17th June providing hot drinks, sandwiches, breakfast baps and cakes.
How do you feel IoH Membership has supported you… particularly over the last few months of lockdown?
Membership has given me access to some very informative webinars along with the regular coffee and conversation sessions. All of these sessions have been invaluable during the covid 19 pandemic in gaining information and advice as well as sharing experiences with others in the industry.
I believe you recently became an IoH mentee. What are you hoping to gain from the Mentor Me Scheme?
I am hoping to gain more confidence and expand my knowledge further in order to support my team more effectively.
Lastly how did you hear about the Institute?
Through the internet… I was looking for an organisation that supported the catering industry, provided training and support to those involved, and the Institute ticked all those boxes!