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Artificial Intelligence in Hospitality – Why Chatbots Should be on Every Hotelier’s Radar
Technology moves quickly. And for hoteliers, knowing what advancements will be beneficial, and those that could prove harmful, can be extremely difficult. No solution currently exemplifies this better than chatbots. The use of artificial intelligence has exploded across other industries, with the majority experiencing the benefits of automating low value tasks in [...]
I Ain’t Afraid of No Ghost! Avoid Ghosting and Increase Wedding Show-rounds in 2020
Are you frustrated with sending out replies to couples who enquire only to be ghosted by them? Would you like better engagement from couples and more show round appointments in your diary? Then this webinar will show you the proven methodology on how to "Sell the viewing, not the wedding”.
Security as a New Normality for Hospitality
Parts of the travel industry are required to take security extremely seriously. In the aviation industry, passenger safety and security are all-pervading, even overriding comfort and service. However, in the hotel sector security is prominent. This is curious given that a hotel becomes your home for the duration of your stay and [...]
How to Increase F&B Profitability with Smart Hotel Technology
Increasing profitability is hard. Throw in increasing F&B costs, rent and rates and staff recruitment and the ability to increase the bottom line without impacting the guest experience and it may seem impossible. That's the challenge that many hoteliers are facing on a daily basis. However, new F&B technology is revolutionising the [...]
Understanding Cultural Differences – Using it to Achieve Business Goals
In such an international industry like hospitality, we experience cultural encounters on a daily basis and sometimes left feeling puzzled or frustrated. This webinar will discuss how culture affects behaviours of customers and staff, and how to effectively handle certain common challenges we face due to cultural differences in the hospitality industry.
Digital Decisions: Where to Focus Your Time and Money in 2020
SEO, PPC, Social, CRO....What to prioritise and what to ditch? As digital channels seem to be increasing, it is more important than ever for hospitality businesses to know how their budgets and resources should be split for the best possible outcome. CEO of ward-winning hospitality digital agency DHM, will provide the "do's [...]
From Revenue Management to Revenue Strategy
Learn how you can leverage technologies in your hotel to shift from revenue management to revenue strategy.
Responsible, Ethical and Sustainable Tourism
These days, a business has to think beyond just being "green" to tick the box for operating in an ethical and sustainable way. Whether it is employment practice, recycling or accessibility, Andy Woodward will discuss how all these elements can combine into Quality In Tourism's REST award to show your guests how [...]
Introduction to Asset Management
Asset Management and Asset Managers are playing an increasingly important role in the strategic management of many hotels. In this webinar we will try to understand what Asset Management is and how it influences and impacts on the role of a General Manager and their team.