Gaining valuable ‘Insight’ is hard to achieve but it’s crucial for any business, especially where consumers and staff are concerned. Join Louise and Neil as they talk through top tips and considerations to make it quick and easy for you to gain essential ‘Insight’. Giving you an advantageous approach to develop and [...]

An employment and regulatory legal update considering: 1. Can you work while sleeping? Working Time issues - we will consider what “working time” actually is and how much a worker should get paid for it. 2. Employee monitoring and GDPR – we will consider the new Investigatory Powers Act and Regulations and [...]

Sally will talk her route through of the various ranks and roles she has had in hotel positions to reach where she is now at the Royal Lancaster Hotel. Most recently the Royal Lancaster has just completed a £80m refurbishment programme. Sally is a great source of inspiration for trainee managers, especially [...]

One boater accidentally leaves the lock paddles up and a stretch of the Kennet and Avon canal is left without water. What if you had these “accidental” leaks in your business leading to revenue and profit drainage? Are you discounting for the wrong reasons? Do you convert all those upselling opportunities? Are [...]

How did the travel industry allow consumer reviews to replace quality assessment and why now is the time to re-evaluate the importance of professional quality standards? QT discusses their approach to a new, modern approach to quality assessment and why it is back on the consumer agenda as a crucial element of [...]