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Creating the Perfect Business Reputation
How did the travel industry allow consumer reviews to replace quality assessment and why now is the time to re-evaluate the importance of professional quality standards? QT discusses their approach to a new, modern approach to quality assessment and why it is back on the consumer agenda as a crucial element of [...]
How Relevant are Official Star Ratings for Hotels Today?
Simon Numphud Managing Director of AA Hotel & Hospitality Services & Vice Chair of the Institute of the Hospitality talks about the benefits of being quality assured. The role the AA plays in the hospitality industry including the various schemes, the process and getting the most out of having an inspection.
Allergens Made Simple, Are You Complying?
Many businesses have a food safety policy (SFBB), with maybe one page included for allergens. Caroline will be talking about the importance of a food allergy policy, both internally and adapted for external use. Having a food allergy policy will ensure your staff are aware of all the procedures and processes in [...]