Upcoming Events › Webinars
Events List Navigation
Leading a High Converting Sales Team
What difference would it make to your bottom line if you won more business? More profitable group, conference and event business, in particular. Ciara Feely will share with you key insights she has learned from training hospitality sales teams in the last 5 years and working in the industry for 20 years. [...]
The Joys of Opening a Luxury Hotel
The challenges, joys and pitfalls of opening a new hotel.
Tackling Cyber Threats and Privacy in Hospitality
With hospitality organisations competing to give consumers the most innovative and optimised digital experience, the cyber security controls of their platforms and network are often overlooked or easily compromised. The hospitality industry is lucrative for cyber criminals because of the value and volume of personally identifiable information organisations hold. Recent major data breaches such as the Marriott Hotels and the far-reaching consequences of the GDPR (General Data Protection Regulation) should be a wake-up call for organisations to address their [...]
How My Hotel Does 96% of its Bookings Direct
Having achieved this huge direct-bookings milestone in his own hotel, author of The Direct Method and CEO of digital agency DHM, Adam Hamadache, shares his unique approach to driving revenue up and commission down.
How Healthy is your Workplace Capability Procedure?
A best practice and case law update on managing sickness and disability issues in the workplace. We will consider what makes it a fair process and what are reasonable adjustments and alternatives to dismissal, including the impact of permanent health insurance and ill-health retirement.
Green Side of Hospitality Housekeeping – The Sustainability Advantage
Why sustainability is the right thing to do, and why it is important to Executives and their employees from an environmental, personal, career and business perspective.