Upcoming Events › Webinars
Events List Navigation
Driving Loyalty and Preference Through Service
Learn how to use service to elevate your customer experience to improve loyalty and performance through delivering the basics consistently and then designing a few service moments that matter.
Keep the Faith in Hospitality – Student Forum
An exciting online Passion 4 Hospitality event for students, arranged by the Institute of Hospitality. The 90 minute webinar will discuss and review the merits and rewards of the global hospitality industry with a high profile panel discussing career opportunities available this year. Key Note speaker Scott Harper FIH, Chief Operating Officer [...]
Why You’re Not Just a ‘Team Player’ – Cultivating Your Personal Brand
With mass redundancies and hundreds, if not thousands, of applicants for each new job vacancy; the world of recruitment has become that much harder to stand out from the crowd. Regardless of how we can showcase our skills and experience at interview stage, many of us struggle to get past the [...]
How Businesses can Prepare for a Possible Lull Following the Post Lockdown Boom
Now is the time for hospitality businesses to consider the long-term benefits of an effective rewards or loyalty programme - to build brand reputation and, ultimately, increase visit frequency. It doesn’t need to be complex or complicated, particularly with the pandemic leaving teams threadbare and less-resourced to implement change. Amongst the chaos [...]
Reopening Reassurance: How to Set Up for Business Success
The hospitality industry has endured a lot over the last year. Now, with the prospect of reopening just around the corner, businesses are focused on readying themselves to welcome guests back. But how can hotels keep their guests safe and happy to enjoy a welcome return to holidaying and socialising? Building consumer [...]
Natasha’s Law and What You Need to Know to be Compliant!
Join Caroline and Jacqui who will be giving an introduction to the new Natasha’s Law legislation which comes into force from 1 October 2021. Arvind will be giving guidance and examples of how the new legislation will work going forward – with the opportunity to have a Q & A session.