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September 2018

Crisis Resilience

25 September, 2018, 3:00 pm - 4:00 pm
Online Webinar Institute of Hospitality The Counting House, 14 Palmerston Road
Sutton, Surrey SM1 4QL United Kingdom

After attacks in Paris, Manchester, London, Las Vegas, Orlando and Kabul where many hospitality and leisure businesses such as hotels, stadiums, bars and restaurants were affected by attacks. We therefore feel that this is a subject where our specialist crisis resilience team can look to assist your organisation. Does your hospitality organisation [...]

Free - £10 Find out more
October 2018

The Final Piece of the Jigsaw to Maximise Your Business

2 October, 2018, 3:00 pm - 4:00 pm
Online Webinar Institute of Hospitality, The Counting House, 14 Palmerston Road
Sutton, Surrey SM1 4QL United Kingdom

Gaining valuable ‘Insight’ is hard to achieve but it’s crucial for any business, especially where consumers and staff are concerned. Join Louise and Neil as they talk through top tips and considerations to make it quick and easy for you to gain essential ‘Insight’. Giving you an advantageous approach to develop and [...]

Free - £10 Find out more

Sleeping, Spying and Settled Status: An Employment and Regulatory Legal Update

9 October, 2018, 3:00 pm - 4:00 pm
Online Webinar Institute of Hospitality, The Counting House, 14 Palmerston Road
Sutton, Surrey SM1 4QL United Kingdom

An employment and regulatory legal update considering: 1. Can you work while sleeping? Working Time issues - we will consider what “working time” actually is and how much a worker should get paid for it. 2. Employee monitoring and GDPR – we will consider the new Investigatory Powers Act and Regulations and [...]

Free - £10 Find out more

Sally Beck MI FIH – How I Got Where I am Today

16 October, 2018, 3:00 pm - 4:00 pm
Online Webinar Institute of Hospitality, The Counting House, 14 Palmerston Road
Sutton, Surrey SM1 4QL United Kingdom

Sally will talk her route through of the various ranks and roles she has had in hotel positions to reach where she is now at the Royal Lancaster Hotel. Most recently the Royal Lancaster has just completed a £80m refurbishment programme. Sally is a great source of inspiration for trainee managers, especially [...]

Free - £10 Find out more
November 2018

Revenue Leaks – Three Steps to Identify and Repair

13 November, 2018, 3:00 pm - 4:00 pm
Online Webinar Institute of Hospitality, The Counting House, 14 Palmerston Road
Sutton, Surrey SM1 4QL United Kingdom

One boater accidentally leaves the lock paddles up and a stretch of the Kennet and Avon canal is left without water. What if you had these “accidental” leaks in your business leading to revenue and profit drainage? Are you discounting for the wrong reasons? Do you convert all those upselling opportunities? Are [...]

Free - £10 Find out more

Creating the Perfect Business Reputation

27 November, 2018, 3:00 pm - 4:00 pm
Online Webinar Institute of Hospitality, The Counting House, 14 Palmerston Road
Sutton, Surrey SM1 4QL United Kingdom

How did the travel industry allow consumer reviews to replace quality assessment and why now is the time to re-evaluate the importance of professional quality standards? QT discusses their approach to a new, modern approach to quality assessment and why it is back on the consumer agenda as a crucial element of [...]

Free - £10 Find out more
December 2018

How Relevant are Official Star Ratings for Hotels Today?

11 December, 2018, 3:00 pm - 4:00 pm
Online Webinar Institute of Hospitality, The Counting House, 14 Palmerston Road
Sutton, Surrey SM1 4QL United Kingdom

Full details to follow...

Free - £10 Find out more
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