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Institute of Hospitality Events

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First Impressions – WOW! Investigating the impact of guest service on enquiry conversion, Tuesday 12th September, 3.00pm

Women in Hospitality networking event, Wednesday 20 September, 6.00pm, Four Seasons Hotel London at Park Lane

The Results Are In! – A Presentation of the research carried out by the Institute of Hospitality and Planday, Tuesday 10th October, 3.00pm

How to become a black belt negotiator, Tuesday 31st October, 3.00pm

How to Blend e-Learning with Other Options, Tuesday 14th November, 3.00pm

Immigration and discrimination - planning for 2018 and beyond, Tuesday 12th December, 3.00pm



First Impressions – WOW! Investigating the impact of guest service on enquiry conversion, Tuesday 12th September, 3.00pm

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First impressions - WOW! Investigating the impact of guest service on enquiry conversion, Tuesday 12th September, 3.00, London, UK

Last year, between 40% and 60% of hotel room bookings were made online. The rest were made by either email or telephone; with the potential guest or booker interacting directly with a member of your hotel team. With this in mind, how confident are you that this first impression of your business is enough to motivate, inspire or encourage this person to book?

We all know that first impressions count, and placing an enquiry is often the first stage of a guest's journey. So what can we do to create a Moment of Magic at this stage?

This webinar will explore how conversion of enquiries can be increased purely by simplifying the "sales conversation" and focusing on guest service above and beyond everything else. We will give some practical hints and tips on how you can increase enquiry conversion by showing a genuine interest in the booker, talking about how you can meet their needs using WOW words, and making it easy for them to book.

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The Results Are In! – A Presentation of the research carried out by the Institute of Hospitality and Planday, Tuesday 10th October, 3.00pm                                                        
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The Results Are In! – A Presentation of the research carried out by the Institute of Hospitality and Planday, Tuesday 10th October, 3.00pm

The presentation will explore the findings of the Institute’s member survey and how Brexit will impact the hospitality industry's ability to attract and retain staff.

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How to become a black belt negotiator, Tuesday 31st October, 3.00pm
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How to become a black belt negotiator, Tuesday 31st October, 3.00pm

● Understand how the best negotiators get that all-important emotional buy-in

● Build confidence & presence to present your case with maximum impact

● Work out hidden interests and shift the balance of power in your favour - every time

● Spot the seven most common negotiators' tricks AND COUNTER them

● Stop getting beaten down on price and making unnecessary concessions

● Use win-win negotiation to achieve better relationships
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How to Blend e-Learning with Other Options, Tuesday 14th November, 3.00pm
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How to Blend e-Learning with Other Options, Tuesday 14th November, 3.00pm
TUCO's strategy to work with the specific needs of their membership to implement e-learning as part of a blend of wider methods of delivering, tracking and analysing knowledge and skills.
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Immigration and Discrimination – planning for 2018 and beyond, Tuesday 12th December, 3.00pm

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Immigration and Discrimination – planning for 2018 and beyond, Tuesday 12th December, 3.00pm

To review the latest thinking on Brexit and immigration issues as at the end of 2017, and to consider how to fill the potential staff/skill gaps of the future by being a successful equal opportunities employer.

This will include how to properly manage the gender pay gap reporting obligations and what to be aware of from an age discrimination perspective when seeking to attract and retain younger and older workers.
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