Doğuş Hospitality and Retail is one of eight major industrial sectors of the privately owned Doğuş Group, one of the largest conglomerates in Türkiye. The Doğuş Group owns more than 300 companies and has 22,000 employees operating in 38 countries across four continents, Asia, Africa, Europe and North America (USA).
The Food and Beverage Service Expert Training Programme is designed to provide professional skills and knowledge in all aspects of food and beverage service, from preliminary preparation to service steps, from sales techniques to handling difficult situations, in order to raise the quality of service offered to guests to the highest level. Delivered over five days (30 hours) the programme is aimed at restaurant and front-of-house teams including, waiters, bar staff and guest relations staff.
The Hospitality Leaders Coaching Programme is designed to improve the coaching skills of managers and to enable them to support the development of their teams through coaching and experiential learning through on-the-job coaching. The theoretical part is delivered over two days (12 hours) with additional practical application consisting of project work, a presentation, supervision meetings and in-field observation. The programme is aimed at team members in managerial positions with experience in the hospitality industry.
The “İZ” Hospitality Service Culture Training Programme is designed to develop and raise the values of courtesy, sincerity, empathy, flexibility, creativity, authenticity, and the relevant communication competencies and attitudes covered by these values which are necessary to provide guests with the highest level of quality and service. The term “İZ” means the mark and the programme slogan is “ “İZ” is us and we are Doğuş Hospitality and Retail.” Delivered over three days (18 hours) the programme is aimed at all employees of Doğuş Hospitality and Retail in Türkiye and defines their approach to service operations.
The Institute’s Professional Review Panel commended the programmes and, in particular:
Yasemin Asar Chief Human Resources, Process, IT and Administrative Affairs Officer at Doğuş Hospitality and Retail said: “We believe that it is important to strengthen the competencies of our team, who are the architects of the experience we offer to our guests, and to develop them to have a unique and refined service understanding that pays attention to detail. It is very valuable for us that the three training programmes we have designed specifically for our colleagues have been carefully examined, evaluated and endorsed by an internationally respected organization such as the Institute of Hospitality. We are proud to offer our team professionally recognized training programmes at international standards.”
The Institute’s CEO Robert Richardson FIH MI added: “I am thrilled that the Institute of Hospitality is endorsing three fantastic training programmes offered by Doğuş Hospitality and Retail in Türkiye. IoH endorsement recognition is an achievement to be rightly proud of and to celebrate. We look forward to developing our relationship with them.”
To find out more about Doğuş Hospitality and Retail endorsed programmes please follow this link.
To connect with Doğuş Hospitality and Retail please follow this link.
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