Win Guest Loyalty with Your COVID-19 Communication Strategy
People will always remember how you treat them when times are tough. Right now, the hospitality industry is challenged with continuing service with a smile during this pandemic – even […]
12 May 2020
Your COVID-19 toolkit: Overcoming Coronavirus with strong measures for today, and readiness for tomorrow
Our friends at SiteMinder have compiled learnings from across the globe so you can have information that offers immediate recommendations for the questions you have today, and practical plans to prepare […]
21 April 2020
Why Delivering a Customised Guest Experience is More Important Than Ever
Our friends at Amadeus are hosting an Institute of Hospitality webinar on 28 April. We spoke to them about what you can expect from it. It’s an uncertain time to […]
12 March 2020
Birmingham students takeover popular city centre hotel
Students from South and City College checked into Holiday Inn Birmingham City Centre to gain hands-on experience of what a career in hospitality can offer. A group of 19 from the college’s […]
27 February 2020
Hot off the press – SiteMinder’s highly anticipated top booking channels for 2019
Every year, SiteMinder releases the top booking channels in key markets across the globe. This year’s lists include 20 markets spanning the United Kingdom to South Africa to Thailand. Booking.com, […]
20 October 2019
Behind the scenes with business partner, Quality in Tourism
We love working alongside so many inspiring business partners who are all so dedicated in wanting to help the hospitality industry. One of these is Quality in Tourism and we’ve […]
2 September 2019
Transforming customer experience, comfort and wellbeing with design considerations: An overview
Wellness tourism is growing fast. Jayanti Jayanti at the University of West London, reviews some of the design considerations major international hotel brands have adopted to provide wellness experience to […]
2 May 2019
Imagining the future of hospitality: new report from Amadeus & IHG
Earlier this year, a new hotel, Flyzoo, opened its doors in the Chinese city of Hangzhou. With guests verified by facial recognition technology and robots pouring drinks at the bar, […]
1 May 2019
Institute of Hospitality and STR launch Europe Student Market Study Competition
The Institute of Hospitality is proud to partner with STR to launch the first ever Europe Student Market Study Competition. The launch follows a successful US edition of the competition […]
11 January 2019
Institute’s Spotlight on Hospitality 2019 industry report now available
Spotlight on Hospitality 2019 is an annual report published by the Institute of Hospitality containing data and insight into the hospitality industry in the UK and around the world. The […]
16 November 2018
What business can learn from Buddhism
Srilal Miththapala FIH looks at the connections between Buddhism, sustainability and business as related to the growing tourism success of Sri Lanka. Sri Lanka is ranked as the top country […]
6 November 2018
China today, tomorrow the world
Some of the world’s largest hotel companies are learning, adapting and winning in China, and successful innovations there will soon spread to the rest of the world, says Alan Hepburn […]
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