How Glion is helping Panerai to create exceptional customer experiences
As luxury brands develop increasingly sophisticated online sales platforms, how does the luxury boutique remain relevant? Luxury watchmaker Officine Panerai believes that delivering “hospitality standard” customer service will enable its […]
13 October 2020
Amadeus share their findings with us
As temperatures drop, bookings in key cities begin to rise. With COVID-19 cases fluctuating globally and continued governmental guideline adjustments, it can be difficult to look on the bright side […]
13 October 2020
World Mental Health Day – Three tips for caring for the mental health of shift workers
How employers in the hospitality industry can manage staff wellbeing during the pandemic 2020 has been one of the toughest years ever for the hospitality industry. Not just financially, but […]
7 October 2020
A big thank you to our Business Partners!
We would just like to take this opportunity to say thank you to our Business Partners for supporting us during the past few months and for sharing their knowledge and […]
24 September 2020
How the hospitality industry can adapt to the 10pm curfew restrictions
Hospitality business owners in the UK are once again facing a period of uncertainty, following the government’s announcement to introduce a 10pm curfew for pubs, bars and restaurants this week. […]
19 August 2020
New Management Guide – Health Security in Hospitality
We are delighted to share with you, the publication of another brand new Management Guide for our Members. Health Security in Hospitality was written for us by our Business Partners […]
1 August 2020
What will the future hospitality leaders need to succeed?
The responsibilities and expected skillsets of hospitality leaders is rapidly changing. The new leadership career path is commercial, not operational. The must-have mindset is entrepreneurial. And in an industry that’s […]
31 July 2020
It’s Lolly integrates with Uber Eats
We were very excited to hear the news from our Business Partner It’s Lolly recently, announcing the integration of their POS system with Uber Eats. With restaurants, cafeterias and bars […]
30 July 2020
Four types of communication styles in the workplace
How many results do you think there would be if you searched for the phrase “communication books for managers”? You may think hundreds, maybe even a thousand, but it is over 3,000. That’s […]
22 July 2020
Management Guide – Navigating business instability caused by Covid-19
We are very pleased to announce the publication of a brand new Management Guide. While all sectors of the world’s economy are affected by the coronavirus outbreak, as you all […]
22 July 2020
Institute of Hospitality Business Partner, Bums on Seats, teams up with Only A Pavement Away
Bums On Seats, the UK’s largest outsource sales agency for the hospitality industry, has partnered with hospitality charity Only A Pavement Away to raise vital funds for its members. To […]
14 July 2020
Business considerations post lock-down
We spoke to our friends at Critiquie and asked them for some tips for your business post lock-down. Post lock-down as we return to a “new normal”, ensuring your business […]
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