White paper : The future of the hospitality customer journey

>>White paper : The future of the hospitality customer journey

We are very pleased to announce that DWF Law have published a white paper to share with our Members.

DWF’s Hospitality Sector Team joined together with the Institute of Hospitality to host a roundtable with industry leaders to understand what the future of the customer journey would look like. This report takes into consideration these insights with added legal guidance from the DWF Hospitality Team to take a deeper look at the following:

  • What have hospitality businesses learnt from the COVID-19 crisis so far?
  • What are the main opportunities arising out of the crisis for the hospitality sector?
  • What are the main challenges hospitality businesses will face moving forwards?

The pandemic has presented a rare opportunity for businesses within the hospitality sector to undertake a ruthless assessment of their business. Whilst the COVID-19 crisis is so devastating, it’s important to look at the positives. This report highlights some of the ways businesses can be inventive and experimental to embrace change, adapt quickly and take advantage of opportunities as they arise.

“We are confident that guests are willing and happy to return to hotels if they can be reassured of a safe, socially distanced but also a hospitable experience.” – Graham Dodd, Managing Director, Development – UK & Ireland at Hilton.

You can read the white paper by either downloading using the link below or via the IoH Connect app.

Download the White Paper
By | 2020-12-17T23:27:32+00:00 December 17th, 2020|Business Partners, Coronavirus, Hospitality, White Paper|