Luxury watchmaker Officine Panerai believes that delivering “hospitality standard” customer service will enable its global network of boutique stores to remain relevant in a multichannel age. And it turned to Glion to deliver a program of training to get store managers and staff into a hospitality mindset.
Glion talked to Gregory Leborgne, the company’s International Training Manager about bringing a hospitality ethos to high end retail. You can read the full interview here.
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