We’ve purchased another new book for our members and added it to our IoH library. This month, we’ve chosen a book that provides practical examples and guidance on how to provide excellent customer services.
These days, customers tend to be better informed, more individualistic and highly critical, and less likely to accept bad or mediocre service or being told ‘no’. It’s not just high-end hospitality establishments that are having to meet high expectations when it comes to customer service. This book shows you, the customer service representative, how to deal with customers when saying ‘no’ is not an option, and how to create exceptional customer service.
With practical examples you will get a grip on your strengths and improvement goals, and find the inspiration to strive for excellent customer service.
The IoH Library, free for IoH members to access, contains a special selection of eBooks, journals and audiobooks covering hospitality, leisure, tourism, career development and business and people management.
Be part of our well-respected network, get trusted advice and take a positive approach to your learning and development.
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