Coaching for Emotional Intelligence is a practical guide that helps managers unlock employee potential through emotionally intelligent coaching.
In the hospitality industry, technical skills aren’t enough. Wall argues that emotional intelligence (EI) is what separates good employees from great ones, and managers must step into the role of coach to nurture it. This book provides actionable tools, sample scripts and step-by-step guidance for giving praise, delivering corrective feedback and creating personalised action plans.
Key takeaways include:
Giving effective praise in 20 seconds and feedback in 45 seconds
Coaching through personal and behavioural challenges
Knowing when to coach and when to make tough staffing decisions
Perfect for hospitality leaders, Coaching for Emotional Intelligence is a practical and empowering read that will help you bring out the best in your team.
The IoH Library is free for IoH members to access and contains a vast selection of eBooks, journals, and audiobooks covering hospitality, leisure, tourism, career development, business, and people management, including such periodicals as the Harvard Business Review.
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