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IoH white paper | Optimising the front-line worker and how AI frees up time

14 February 2025

The Institute’s CPD White Paper, in collaboration with our Business Partner Workday, ‘Optimising the front-line worker and how does AI free up time to help the front-line worker?’ has been published today.

The round table took place at Canopy by Hilton London City, chaired by the Institute’s head of commercial development & head of events Sarah Peters FIH. Discussing the fascinating subject of Artificial Intelligence and the front-line worker, Sarah was joined by:

Micaela Barlow FIH, quality & curriculum director, HIT Training
Ben Bridgeman FIH, group operations director, Harbour Hotels
Gareth Hawkins, retail & hospitality lead – UK enterprise, Workday
Laurent Homeyer, industry advisor – retail & hospitality, Workday
Basel Jabri MIH, head of human resources, Canopy by Hilton London City
Dawn Lawrence, founder/CEO, HJUK
Lucyna Turkosz, rooms division manager, Canopy by Hilton London City
Alper Zan FIH, co-founder & country director, YY Circle UK

The white paper covers the challenges and solutions of introducing AI technology, and is completely free for everyone to access.

To download your copy of the Institute’s latest CPD Round Table White Paper on ‘Optimising the front-line worker and how does AI free up time to help the front-line worker?’ written by Katherine Price MIH, follow the link below.

Download our latest White Paper here

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