HR services and support for members

Human Resources makes up a large part of every hospitality business's operations. Institute members have access to a range of free, customisable HR resources for download and use in their businesses. BusinessHR's website helps members manage staff and people issues quickly, easily and confidentially at any time of the day or night - saving time and money.

ACCESS BusinessHR (members only)

The HR support obtained via the BusinessHR website includes legally compliant (UK) materials such as sample letters, employment contracts and customisable templates with accompanying explanations and legal points. After an initial member registration, members have access to:


  • 70+ customisable letters, documents, policies and contracts
  • Customisable employee handbook
  • Detailed explanations of HR topics and their application
  • Step-by-step HR guides
  • FREE monthly HR newsletter covering legislation and hot topics!

HR Helpline: For personal assistance and help with more complex issues, Institute members can access the legally-compliant and insured HR Helpline which offers telephone advice during regular UK business hours. 

Institute Fellows (FIH) and Members (MIH) get a FREE annual Helpline call as part of their member benefits. Dues-paying Institute members can use the Helpline on a 'pay as you go' basis at an affordable rate. Ring +44 (0)20 8661 4930 for any questions about Helpline access and use.

NB Data regarding members' use of the BusinessHR service is shared with the Institute to help improve the services. The Institute's privacy policy can be accessed here.