HR services and support for members

Human Resources makes up a large part of every hospitality business's operations. Institute members have access to a range of free, customisable HR resources for download and use in their own businesses.

BusinessHR's website helps members manage staff and people issues quickly, easily and confidentially at any time of the day or night - saving time and money.

ACCESS BusinessHR (members only)

The HR support obtained via the BusinessHR website includes legally compliant (UK) materials such as templates of letters, employment contracts and customisable templates with accompanying explanations and legal points. After an initial member registration, members have FREE access to:


  • 70+ customisable letters, documents, policies and employment contracts
  • Customisable employee handbook for your business
  • Detailed explanations of HR topics and their application
  • Step-by-step HR guides
  • Monthly HR newsletter covering legislation and hot topics!

HR Helpline: For personal assistance and help with more complex employment matters, Institute members can access the legally-compliant and insured Helpline which offers telephone advice from 9am - 6pm (GMT). 

Institute Fellows (FIH) and Members (MIH) get a FREE* annual Helpline call as part of their member benefits. Dues-paying Institute members can use the Helpline on a 'pay as you go' basis at a specially negotiated rate.

Questions regarding the use of the Helpline and access should be directed to +44 (0)20 8661 4930. Please have your membership number to hand.

NB Data regarding members' use of the BusinessHR service is shared with the Institute to help improve the services. The Institute's privacy policy can be accessed here.

*Call charges will apply when telephoning the Helpline and charges will vary based on your service provider.