Episode 50 of our monthly I’m In podcast, sponsored by Leonardo Hotels is available for our members to listen to today!For our 50th episode, we spotlight two IoH initiatives that change real lives: the Funded Membership (confidential membership support when times are tough) and Hearts in Hospitality (recognising unsung heroes who go above and beyond). You’ll hear frank advice on applying for funded membership, first hand stories of how it helps people bounce back, and joyful reminders of everyday heroism across hospitality.
In this episode, Phil is joined by Chair of the IoH Funded Membership Francisco Macedo FIH, author of Dare to Care, cruise hospitality consultant and beneficiary of funded membership Carmen Vlasceanu FIH, Jenny Cheung MIH, Front of house professional and beneficiary of funded membership during COVID, the IoH’s very own Operations Manager Joanne Smith FIH and co-creator of the Hearts in Hospitality Award, Marvellous Dada AIH, President, TMD Mentorship (Nigeria) and Hearts in Hospitality recipient, Pete Wayre MIH, Hospitality leader & trainer and Hearts in Hospitality recipient and Marco De Simone MIH, Restaurant Professional and Hearts in Hospitality recipient.
In this episode, we discuss:
Highlights from this episode:
Francisco Macedo FIH on the Funded Membership’s purpose and some tips for a successful application
Carmen Vlasceanu FIH on what funding unlocked: from MBA/PhD studies to launching a charity (Angels Wings), and a training platform – membership access made momentum possible.
Jenny Cheung MIH on the COVID years: funded membership brought learning, confidential support, and a sense of community when work vanished – now she’s a paying member and paying it forward.
Joanne Smith FIH on Hearts in Hospitality: built by a cross team taskforce to celebrate people who “do the job well and more,” with surprise workplace presentations and panel review.
Marvellous Dada AIH on youth and purpose: building Nigeria’s largest hospitality student network and choosing service over comfort to raise a new generation for the industry.
Pete Wayre MIH on exceeding expectations: the small, human acts (like personally guiding a lost guest across Manchester) and a career long mantra – presentation and care matter.
Marco De Simone MIH on the sheer surprise of receiving the award, what it means and why awards like this are important
Members can follow the link below to listen to this episode now!
If you have any feedback about the show or would like to be a future guest, please contact Phil Street at phil.street@instituteofhospitality.org
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