I’m In Podcast Episode 46 | How to Manage an Employment Tribunal

Episode 46 of our monthly I’m In podcast, sponsored by Leonardo Hotels is available for our members to listen to today!

In this episode, our host Phil Street FIH navigates the intricate and often misunderstood world of employment tribunals.

Joined by the Institute’s Head of Ops Jo Smith FIH, Managing Director at Davenport Solicitors and IoH Trustee Vandana Dass MIH, and Weddings and Private Dining Manager at Pennyhill Park, and IoH Youth Council Vice Chair Lizzie Grundy AIH, the discussion explores what tribunals really are, the misconceptions surrounding them, and how to prevent issues before they escalate.

Whether you’re new to the workplace or a seasoned leader, this episode offers practical advice and real-world insight on managing workplace conflict with fairness and professionalism.

In this episode, we cover:

• What Is a Tribunal Anyway?
• A clear explanation from legal expert Vandana Dass on how and why tribunals happen.
• The Human Side of Conflict – How tensions in the workplace affect individuals and teams, with insight from Lizzie and Jo.
• Misconceptions Around Tribunals – From both employer and employee perspectives.
• Documentation Matters – Why consistent record keeping is key, and what employers often get wrong.
• Culture, Communication, and Leadership – How proactive leadership and early conversations can help prevent escalation.

Why Our Guests Said “I’m In!”

Jo Smith: As a long-time team member at the IoH, Jo celebrates the supportive and forward-thinking community that makes the IoH special. She loves being part of a network where people matter above all else.

Vandana Dass: A passionate advocate for hospitality, Vandana joined the IoH because of its commitment to supporting professionals and creating a powerful, empathetic community of practice.

Lizzie Grundy: A member since her student days, Lizzie credits the IoH with offering the network, mentorship, and opportunity that helped her progress quickly in her career. It’s all about the people.

Members can follow the link below to listen to this episode now! And for everyone else, it will drop wherever you get your podcasts on Thursday 12 June.

If you have any feedback about the show or would like to be a future guest, please contact Phil Street at phil.street@instituteofhospitality.org

Listening to this podcast counts toward your CPD hours.

Members can listen to Episode 46 now