I’m In Podcast Episode 45 | Crisis Management

Episode 45 of our monthly I’m In podcast, sponsored by Leonardo Hotels is called ‘Crisis Management’ and is available for our members to listen to today!

In this episode of I’m In, the Institute’s official podcast, host Phil Street FIH dives into the world of crisis management and brings together two hospitality leaders who have faced challenges head on. Michael Voigt FIH MI, Managing Director at The Goring and Ciara Crossan MIH, Founder and CEO of Wedding Dates share their personal insights on surviving, thriving, and learning through crises in hospitality. From COVID-19 to personal challenges, this conversation highlights the power of empathy, leadership, and reinvention in uncertain times.

In this episode, we discuss:

• Prevention, reaction, or reinvention? The balance that leaders must strike in crisis management.
• The importance of empathy in leadership How compassion and calmness can help you navigate even the toughest moments.
• Adapting to crisis: The COVID era how businesses and leaders reimagined operations to survive and thrive.
• The role of communication during a crisis, both internally with your team and externally with your guests.

Why Our Guests Said “I’m In to the IoH!”

Michael Voigt: A long-time advocate of professional networking, Michael joined the IoH to further his commitment to supporting the hospitality industry, sharing experiences, and continuing to learn from his peers.

Ciara Crossan: After over a decade in the business, Ciara was drawn to the IoH for its commitment to excellence, professionalism, and a network that helped her grow both as a business owner and as a leader.

Outstanding Quotes from the Episode:

“A crisis fundamentally affects or alters the way we do business. How we react is what we control.” – Michael Voigt

“Prevention is the most powerful. But once something goes wrong, reaction is key, and empathy can go a long way in making it right.” – Ciara Crossan

“In a crisis, communicate more, update more, and reassure more.” – Ciara Crossan

“The best way to prepare future leaders for crises is to share experiences and mentor them. They need to understand that crises are inevitable and can be dealt with when you’ve got the right mindset.” – Michael Voigt

“Sometimes the best solution to a crisis is to stay calm, take a deep breath, and then make a well-informed decision.” – Ciara Crossan

Members can follow the link below to listen to this episode now! And for everyone else, it will drop wherever you get your podcasts on Thursday 12 June.

If you have any feedback about the show or would like to be a future guest, please contact Phil Street at phil.street@instituteofhospitality.org

Listening to this podcast counts toward your CPD hours.

Members can listen to Episode 45 now