It’s a modern, sector-specific support service designed to help hospitality businesses look after the well-being of their teams with real-time, professional care. Built for the fast-paced and high-pressure hospitality environment, the EAP offers 24/7 confidential access to counselling, clinical support, legal and financial advice, and wellbeing resources – all tailored to the unique challenges faced by hospitality workers.
Unlike generic wellbeing platforms, Hospitality Action’s EAP includes immediate access to qualified counsellors from the first point of contact, support across multiple channels (phone, WhatsApp, text, live chat), and a suite of wellbeing tools – including digital resources, learning content and coaching – to help employees thrive at work and at home.
The programme also incorporates additional benefits designed for the hospitality sector. Hospitality Essentials is a bespoke discount and rewards platform designed to help ease financial pressure for employees by providing access to a range of savings on everyday essentials from leading online and in-store retailers across the UK.
Employers choosing the Wellbeing Plus or Total Wellbeing packages can also access Qudos, the peer-to-peer recognition platform that enables businesses to celebrate and reward great work across their teams, alongside Virtual GP and Advanced Nurse Practitioner (ANP) appointments, giving employees fast and convenient access to secure and personalised healthcare.
For employers, the EAP is more than a support line – it’s a strategic tool that helps reduce absence, improve morale and retention, and drive performance by addressing issues before they escalate. Hospitality Action’s EAP is affordable with purpose: competitively priced, helping to ensure hospitality businesses can support the welfare of their teams, with all surplus reinvested into grant-giving, the Golden Friends retiree outreach service, and a range of essential advisory services for hospitality people, including housing, debt and welfare benefits advice.
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