Episode 14 | I’m In Podcast: Legacy

Episode 14 of our official IoH I’m In Podcast is available to members today

There’s a lot written about the importance of Legacy to each of us, but how do you maintain a legacy from the past, live it in the present and preserve it and evolve it for the future?

To answer this, Phil was once again joined by three wonderful IoH members in Eloise Hanson AIH, Sarah Powell MIH and Christopher Hogan FIH.

Before they got stuck into this month’s topic, our guests gave us some brilliant reasons to say I’m in to the IoH including: –

• It was a no brainer
• To learn from the knowledge of others
• The company and comradeship
• Knowledge sharing
• The great events
• To be able to facilitate and be part of great conversations around hospitality

As always, there were some superb points raised by our panel including: –

• Maintaining the history of the building can be crucial to your guests and their reason for visiting in the first place
• Managing the cost of maintenance can be eye-watering so you must manage guest expectations with what’s possible, especially in the face of the moment we are living in
• Legacies are there to be created
• There are no shortcuts to maintaining legacy, it’s a constant focus
• Your people are critical to the building’s legacy
• They are the key to unlocking the full potential of that legacy
• Be focused on leaving things in a better place than you found it
• Balancing public opinion v owner vision needs constant attention
• It’s critical to listen to the guest’s feedback
• Sometimes you have no choice but to adapt owing to law changes or technological advancements
• Looking ahead by 50 years can give you an insight into what your guest of the future will need from the legacy of your building
• Legacy can be more about the future than the past
• Keeping all the generations happy is no doubt difficult but finding a balance is key
• Establish what you want the property or yourself to be known for and everything will contribute much easier after that
• It’s important to map out the company legacy so that it’s easier to get people on board that should be with you on that journey
• Embracing tech to be part of your legacy can really add value to tradition

A huge thank you to our guests for giving up their time and opinion.

Enjoy!

For any feedback on the show or to put yourself forward as a future guest, please get in touch with Phil Street at phil.street@instituteofhospitality.org

IoH members can listen by clicking the link below from today, and non-members can catch it on their favourite podcast platform in a fortnight.

Members can listen here first!

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street at phil.street@instituteofhospitality.org