Join Us

Springboard Caribbean

Endorsed programmes

  • Building Future Leaders: Talent Identification, Succession Planning and Development for Hospitality and Tourism
  • Building High Performing Teams through Effective Performance Management
  • Data Privacy and GDPR for the Hospitality Industry
  • Developing a Customer Service Culture to Create Competitive Advantage and Business Growth
  • Food Safety, Sanitation Standards and HACCP Awareness
  • Health and Safety in the Hospitality Industry
  • How to Deal with Difficult Customers
  • How to Deal with Workplace Conflict
  • How to Deliver Different Styles of Service in the Restaurant
  • How to Deliver Excellent Customer Service
  • How to Effectively Transition from Co-Worker to Supervisor
  • How to Handle Problems Quickly and Effectively
  • How to Manage Performance Effectively – Part 1
  • How to Manage Performance Effectively – Part 2
  • How to Pair Wines with Food
  • How to Present Food for Counter or Buffet Service
  • Improving your Management Systems to Enhance Operational Efficiency and Regulatory Compliance
  • Interpreting Key Financial Statements to Improve your Bottom Line
  • Introduction to Cocktails and How they are Served
  • Introduction to Spirits and How they are Served
  • Introduction to Wines and How they are Served
  • Maximizing Value Through Effective Stakeholder Collaboration and Alignment for Tourism and Hospitality Professionals
  • Natural Disaster Risk Assessment for the Caribbean Hospitality Industry
  • Preventing & Controlling and the Spread of infection in Hospitality
  • Selling Skills for the Hospitality Industry
  • Supervising Food Safety Compliance and HACCP Implementation
  • Train the Trainer – Delivering Effective Training
  • Train the Trainer – Preventing and Controlling the Spread of Infection
  • Understanding the Importance of Marketing to build Customer Loyalty
  • Unlocking your Leadership Potential to Drive Business Performance
  • Using Strategy Execution Methods to Effectively Deliver your Business Goals

Endorsement period

Valid April 2026 to April 2028

Endorsement report

Reports are only available to members. Please log in or become a member to access.

Springboard Caribbean | Institute of HospitalitySpringboard Caribbean is based in Saint Lucia and offers a range of training and consultancy services to the wider Caribbean.

Programmes offered by Springboard Caribbean have been endorsed by the Institute of Hospitality since April 2016.

“Springboard Caribbean continues to grow its brand of practical, affordable and high quality training programmes which have been specifically designed to meet the needs of the Caribbean hospitality community and which have been endorsed by the Institute of Hospitality. Springboard Caribbean works closely with the Caribbean Tourism Organization (CTO) and in-country Hotel & Tourism Associations to deliver expert training across 16 Caribbean countries and growing. Institute of Hospitality endorsement has strengthened our brand and uptake and we look forward to continuing and developing this successful partnership.”

Ann Maria Quail
Managing Director
Springboard Caribbean

Log in to your account

Not A Member Yet? Join Us

Your business card may take a moment to be generated. You can save your business card by right clicking -> save image as, or holding down on the image on your phone.