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Learning Pool

Endorsed programmes

  • Anaphylaxis Awareness
  • Bar Skills for Employees
  • Bar Skills for Managers
  • Building Relationships Through Conversation
  • Cellar Management
  • Coronavirus (Covid-19)
  • Customer Care
  • Delivering a Friendly and Personalised Guest Experience
  • Delivering Effortless Service
  • Dysphagia Awareness
  • Efficient Payment and Friendly Goodbyes
  • Encouraging Recommendations
  • Ensuring Excellent Quality Products
  • Fire Safety in Hospitality and Retail
  • Food Allergens
  • Food Safety Level 1
  • Food Safety Level 2
  • Food Safety Level 3
  • Fundamentals of Diabetes
  • Getting Guests Through the Door
  • Getting the Timings Right
  • Happier Guests Spend More
  • Hazard Analysis Critical Control Points
  • Health and Safety
  • Legionella Awareness
  • Licensing Law for Employees Working in the Bar
  • Licensing Law for Employees Working in the Bar in Scotland
  • Making Every Guest Feel Welcome
  • Nutrition Awareness
  • Overview of the Corporate Manslaughter and Corporate Homicide Act 2007
  • Preventing Child Sexual Exploitation
  • Pride In Our Appearance
  • Showing Passion for What We Offer
  • The Uncomfortable Conversation
  • The Uncomfortable Truth

Endorsement period

July 2023 to July 2026

Endorsement report

Reports are only available to members. Please log in or become a member to access.

Learning Pool | Institute of HospitalityProgrammes offered by Learning Pool have been endorsed by the Institute of Hospitality since July 2013.

“We are thrilled to be included among a select group of organisations to receive Institute of Hospitality endorsement for our e-learning. This recognition demonstrates that our modules meet recognised levels and standards of professional knowledge, skills and understanding, are relevant to the needs of the industry and meet accepted international benchmark standards.

Endorsement is an important milestone in our continuing growth into the hospitality market. Pursuing professional recognition shows our commitment to providing the highest levels of training to our customers.

We understand it is imperative to keep changing to be successful, that’s why we are continually reviewing and expanding our library content to ensure all users are getting the best experience. Our focused hospitality library collection gives customers the tools to increase their capability and improve their service.

This endorsement means that Learning Pool’s customers can be assured of the quality of our online training which has been independently verified.”

Lindsey Coode
Head of Innovation

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