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Exceeding Expectations

Endorsed programmes

  • The Butler Role

Endorsement period

April 2025 to April 2028

Endorsement report

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Exceeding Expectations | Institute of HospitalityThe Butler Role programme offered by Exceeding Expectations has been endorsed by the Institute of Hospitality since April 2014.

The Butler Role programme is an intensive course consisting of twelve parts, delivered over six to ten days. The course combines traditional service standards with modern practices and is suitable for a variety of settings offering Butler Service.

“I am delighted to receive endorsement for The Butler Role training programme. I travel worldwide to provide training and participants who successfully complete this course greatly value the recognition and membership eligibility that endorsement brings. Working under the auspices of the Institute of Hospitality allows me to promote the highest professional standards of management and education.”

Robin Stuart MIH
Owner

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