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Direction Training Associates

Endorsed programmes

  • A Hospitality Managers Guide to Data Protection
  • Being Fire Aware in Bars and Restaurants
  • Food Allergens and Special Diets Aware
  • Food and Drink Safety Aware – An Introduction
  • Food Safety Level 2
  • General Safety for Food and Beverage Teams
  • General Safety for Front Office and Administration Teams
  • General Safety for Greenkeeping and Grounds Teams
  • General Safety for Health Club and Spa Teams
  • General Safety for Housekeeping Teams
  • General Safety for Maintenance Teams
  • Giving Great Customer Service (6 modules)
    • Being Disability Aware in Customer Service
    • Creating a Positive Customer Environment
    • Handling Customer Problems Positively
    • Handling Different Customer Behaviours
    • Showing Cultural Awareness in Customer Service
    • Understanding Different Customer Needs
  • Handling Customer Card Payments Securely
  • Handling Personal Data at Work
  • Licensing Awareness for Operational Staff
  • Principles of Food Safety Management (HACCP)
  • Professional Bar Service (4 modules)
    • Handling Glassware in the Bar
    • Prepare and Close The Bar
    • Prepare and Serve Drinks
    • Serving Beers
  • Professional Food Service (12 modules)
    • Boxing A Tablecloth
    • Buffet Service
    • Carry, Serve and Clear Plates
    • Folding Napkins
    • General Food Service Procedures
    • General Restaurant Preparation
    • Laying Restaurant Tables
    • Menu Knowledge
    • Preparing Glassware for Service
    • Presenting Menus and Taking Orders
    • Silver Service Techniques
    • Using Positive Selling Skills in Food Service
  • Professional Housekeeping (6 modules)
    • Cleaning Hotel Bathrooms
    • Cleaning to Professional Standards
    • Clinical Cleaning in Hospitality
    • Preparing Beds Using Professional Standards
    • Presenting Guest Rooms and Areas Professionally
    • Your Role in Housekeeping
  • Professional Wine and Champagne Service (3 modules)
    • An Introduction to Wine and Champagne
    • Using Positive Selling Skills to Take Wine Orders
    • Wine and Champagne Service Skills
  • Safety Aware in Hospitality (5 modules)
    • Being Fire Aware in Hospitality
    • General Safety for Operational Teams
    • Safe Handling of Chemical and Hazardous Substances in Hospitality
    • Safe Lifting, Carrying and Moving in Hospitality
    • Working Safely with Covid-19 and Infections
  • Safe Handling of Chemical Products and Manual Handling in Hospitality
  • Sustainability Awareness for Hospitality Teams
  • Working Safely During COVID-19
  • Working Safely During Covid-19 for Bars and Restaurants
  • Working with Food Allergens and Special Diets

Endorsement period

Jan 2026 to Jan 2028

Endorsement report

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Direction Training Associates | Institute of Hospitality

Programmes offered by Direction Training Associates have been endorsed by the Institute of Hospitality since January 2018.

“A passion for hospitality continues to drive Direction Training’s commitment to delivering professional, practical learning for industry teams. Built on real operational experience, our programmes are designed to make high quality development accessible to businesses of all sizes, while supporting consistently excellent customer experiences.

We hold endorsement from the Institute of Hospitality in high regard. As the professional body for our sector, this recognition gives our learners and clients confidence that Direction Training programmes align with recognised industry standards and professional best practice.

Our approach to learning focuses on engagement, reflection and real world application. Through strong visuals, interactive design and scenario based learning, we encourage learners to understand not just what to do, but why professional standards matter in everyday hospitality environments.

As Direction Training continues to develop new programmes, we look forward to continuing our relationship with the Institute of Hospitality to support professional development across the industry.”

Judith Clarke MIH
Managing Director
Direction Training Associates

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