Getting feedback from your team members is just as important as getting it from your guests, says Adam Rowledge FIH Guest feedback is everywhere. You can’t escape it. From TripAdvisor […]
1 February 2019
Take part in short hotel staff accommodation practices survey
Please take part in this very short survey on hotel staff accommodation practices. David Sheen of UK Hospitality writes: “There is an ongoing case with HMRC where the tax authority […]
2 August 2018
Is social media telling you everything?
Everyone has an opinion and now it is easier than ever to voice that opinion to the world. But social media may not be the best way to judge business […]
24 April 2018
Focus groups on female leadership
Are you interested in sharing your thoughts on equality in the workplace? Do you work in tourism, travel, hospitality or events? The University of Greenwich is carrying out research to […]
26 March 2018
Gender balanced management teams make for safer and more engaged employees, Sodexo study finds
Study of 50,000 Sodexo employees finds teams with gender diversity achieve better results across the board International services company Sodexo has found teams managed by a balanced mix of […]
5 September 2017
Institute of Hospitality’s new autumn webinars
Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional careers and businesses. […]
22 May 2017
New Apprenticeships and People 1st Consultation
The Institute of Hospitality recently held a roundtable discussion on the new generation of apprenticeships. The debate covered the background to recent reforms, the participation of employers in the hospitality […]
25 November 2016
Take part in the Institute of Hospitality Brexit survey
It is almost six months since the EU referendum result. The most evident impact so far has been the pound sterling devaluation. A weakened currency boosted leisure visits to the UK […]
7 June 2016
From disruptive to constructive: a £3.2bn opportunity for the hospitality in the #FeedbackEconomy
A new research report from Barclays takes a look at the ‘feedback economy’ and its impact on the hospitality industry. Customer-generated online reviews are increasing and opportunities for significant growth […]
21 April 2015
“The Mobile Revolution Is Here: Are You Ready?” A report from Cornell School of Hotel Administration
Wondering what your customers want when it comes to technology and convenience? Here’s a report from the hospitality researchers at the Cornell School of Hotel Administration explaining the results of […]
26 March 2014
Please Tell Us Whether e-Cigarette ‘Vaping’ is Allowed in YOUR Hospitality Business…
Please help us determine how hospitality businesses are handling the increased use of e-cigarettes by answering a single question about the smoking – or ‘vaping‘ as it is known – […]
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