Getting feedback from your team members is just as important as getting it from your guests, says Adam Rowledge FIH Guest feedback is everywhere. You can’t escape it. From TripAdvisor […]
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Please take part in this very short survey on hotel staff accommodation practices. David Sheen of UK Hospitality writes: “There is an ongoing case with HMRC where the tax authority […]
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Everyone has an opinion and now it is easier than ever to voice that opinion to the world. But social media may not be the best way to judge business […]
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Are you interested in sharing your thoughts on equality in the workplace? Do you work in tourism, travel, hospitality or events? The University of Greenwich is carrying out research to […]
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Study of 50,000 Sodexo employees finds teams with gender diversity achieve better results across the board International services company Sodexo has found teams managed by a balanced mix of […]
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Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional careers and businesses. […]
Read More The Institute of Hospitality recently held a roundtable discussion on the new generation of apprenticeships. The debate covered the background to recent reforms, the participation of employers in the hospitality […]
Read More It is almost six months since the EU referendum result. The most evident impact so far has been the pound sterling devaluation. A weakened currency boosted leisure visits to the UK […]
Read More A new research report from Barclays takes a look at the ‘feedback economy’ and its impact on the hospitality industry. Customer-generated online reviews are increasing and opportunities for significant growth […]
Read More Wondering what your customers want when it comes to technology and convenience? Here’s a report from the hospitality researchers at the Cornell School of Hotel Administration explaining the results of […]
Read More Please help us determine how hospitality businesses are handling the increased use of e-cigarettes by answering a single question about the smoking – or ‘vaping‘ as it is known – […]
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