As part of our series of interviews with Business Partners, we have been pleased to talk to Planday to hear about their latest developments. Kevin Ryan, UK Partner and Sales Manager, provides an insight into how they are enhancing business communications and helping organisations keep in touch with their employees.
Why was Planday created?
Businesses are at their best when people are engaged and motivated. People are at their best when they are trusted, have the right information and are supported to achieve their goals.
With predictability and precision, we’ve built a people-focused workforce collaboration tool for the centre of your tech ecosystem, setting the benchmark for modern and flexible shiftwork so our customers can reach their full potential.
Tell us a little more about how you help hospitality businesses.
Hospitality businesses have bigger issues to think about than rota changes, staff availability, shift swaps and whether people’s clock in and clock out times match payroll. By bringing it all together with a powerful communications tool all integrated with the payroll and point of sales systems you already use, delivering your message to the right people, Planday makes your day work.
What you have been doing to help your clients during the pandemic?
Many clients have told us that Planday has been an essential tool for their team right now, especially as the need to quickly change rotas and communicate instantly became so important during curfews, restrictions and lockdowns. For clients with more particular needs, our team of dedicated, local language support consultants have been working with customers individually to make sure they get the best value possible from Planday for their business. We have helped businesses that joined us during COVID, such as Qoot that uses Planday together with our technology partner Tenzo, achieve a saving of 15% at a time when the business really needs it.
What is your business aim for 2021?
Like a lot of the hospitality and hotel sector, we are looking forward to a safe and strong return in the summer, with operators able to open again, people back in restaurants and pubs and the vibrant hospitality sector moving again. We are here to support our current and new customers keep their rotas ready, staff well informed and costs under control for that safe and strong return.
What trends caused by the pandemic are here to stay?
When teams are dispersed and people are working on different shifts, digital tools can help us all to communicate more effectively and make better business decisions. Whether it’s staying in control of your costs, obtaining the data you need to understand your business or keeping in direct touch with staff y, digital tools make the difference when you need to react immediately.
What would your customers say about you?
We thought it was better to ask a customer to answer this question. Paul Mitchell said “Kevin genuinely made us feel like you wanted our business, we weren’t just another company on the sales list, where it would just be nice to convert them. He made a very good job of making us feel wanted.”
What’s your biggest success as a business?
We’re proud to be trusted by some of the biggest and best brands in the world – and more than 400,000 people – to make their day work more efficiently.
What do you think makes the hospitality industry so special to work in?
The experience economy – whether it’s an outstanding restaurant, a cool bar, charming pub or amazing hotel experience – is something that just can’t be replicated at home. It’s no wonder surveys from people in lockdown show they are keen to eat and drink out again, because the people and the experiences you get from the UK’s hospitality industry stand out so much.
If you could only share one piece of advice for hospitality businesses to help them survive the next year, what would it be?
Keep in touch with your people, even if they are on furlough. They are your best asset and will be the key to setting your business up for a strong and safe return after lockdown. When consumers rate or recommend your business, it’s always about the experiences – the food, the drinks, the service – that are created by your people, so they are worth investing in.
You are an Institute of Hospitality Business Partner, why did you decide to work with us?
Sharing the insights and stories from IOH members and our customers is a great way to celebrate the success of the industry and connect businesses with the tools that can help take those successes to the next level.