Great hospitality is built on great people skills.
This month’s Book of the Month is How to Succeed with People: Remarkably easy ways to engage, influence and motivate almost anyone by international bestselling author Paul McGee.
He shares practical, down-to-earth advice to help hospitality professionals communicate more effectively, build stronger relationships and become more confident leaders.
Things you’ll learn:
- How to hold people’s attention when communicating
- How to listen and respond effectively to others
- How to approach complaints and difficult conversations
- How to give meaningful compliments and praise
- How to navigate interviews, networking events and challenging workplace situations
Whether you’re leading a team, managing guest relationships or developing your career, this engaging guide offers valuable techniques to help you work better with people and make a positive impact.
The IoH Library is free for IoH members to access and contains a vast selection of e-Books, journals, and audiobooks covering hospitality, leisure, tourism, career development, business, and people management. Using the library counts towards your CPD activity.