In hospitality, challenges and unexpected situations are part of the job. But how prepared are we to respond when things don’t go according to plan?
This month’s Book of the Month is Crisis Capable: Building Your Capacity to Survive and Succeed in Every Environment by Fabiana Lacerca-Allen – a practical look at developing the skills, awareness and mindset needed to navigate uncertainty and crisis.
Drawing on more than 30 years of experience in law, compliance and leadership, Lacerca-Allen explores how preparation, situational awareness and emotional intelligence can help us make better decisions when faced with difficult situations. She also considers the importance of negotiation, trusting our instincts and thinking through different scenarios before a crisis occurs.
For hospitality professionals, where teams regularly have to make decisions under pressure and adapt to changing circumstances, the book offers plenty of food for thought – particularly around how we can build our capacity to respond effectively, rather than simply reacting when a crisis arrives.
The IoH Library is free for IoH members to access and contains a vast selection of e-Books, journals, and audiobooks covering hospitality, leisure, tourism, career development, business, and people management.