Future-proofing skills, spaces and service through AI innovation’ White Paper published

Our latest CPD white paper, ‘Hospitality 5.0: Future-proofing skills, spaces and service through AI innovation’, the result of a Round Table held at the University of Wales Trinity Saint David (UWTSD), has been released today.

Joining the Institute to discuss this important subject were representatives from the hospitality industry across Wales. Led by panel chair Aymen Fetouak MIH, Head of professional development at the IoH, our expert guests were:

• Matt Barnby, regional operations director, Celtic Collection
• Melissa Bourke, business development manager, Swansea.com Stadium & Cardiff City Stadium, Levy UK & Ireland
• Simon Crockford MIH, cluster executive head chef, Dulse at Tŷ Milford Waterfront and St Brides Spa Hotel, Pembrokeshire
• Professor Gareth Davies FIET, dean, Institute of Management & Health, University of Wales Trinity Saint David (UWTSD)
• James Hayward MIH, cluster hotel manager, Celtic Collection
• Kieran James, general manager, The Drey, London
• Craig Jarrett MIH, vice president of operations, Sodexo Live!
• Jacqui Jones MIH, programme director, international travel, tourism, events, festivals & leisure resort management, UWTSD
• Oliver de Koning, group people manager, Seren Collection and Routescape.com
• Damien Martin MIH IG IS, general manager, The Parkgate Hotel, Cardiff
• James Morgan, creative learning producer, Swansea Arena
• Dr Agnieszka Rydzik, associate professor in tourism and work, University of Lincoln
• Professor Terry Stevens, founder and managing director, Stevens & Associates

The Institute of Hospitality CPD Round Tables are designed to bring Institute members and the wider hospitality community together to discuss regional challenges and produce a white paper on specific topics that present a problem, alongside possible solutions.

This white paper is sponsored by CHME.

The IoH CPD Round Tables are held nationally across the UK and outside London, allowing IoH members to participate in critical discussions.

To download your copy of the IoH CPD Round Table White Paper, please follow the link below.

Download the IoH White Paper here