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I’m In Podcast | Live HRIE special

11 January 2024

A special extra episode of I’m In, recorded in front of a live audience at HRIE 2023, hosted by Phil Street FIH, is available to members today and asks How do the technological trends of today, impact the hospitality industry of tomorrow?

In October 2023 at the Hotel & resort Tech Expo at London’s Excel, The Institute played a central role in leading some key discussions within the world of hospitality Tech. So much so, we thought it would be great to conduct a live podcast on the subject of how today’s trends impact the industry of tomorrow.

We also thought it would be interesting to ask the same questions across two panels, so be sure to look out for the second HRIE special podcast episode in February.

Joining Phil Street FIH in this episode on stage was Danny Pecorelli FIH MD of Exclusive Collection, James McComas FIH General Manager of Champneys Eastwell Manor Hotel & Spa, Tracy Xu Associate Professor at the University of Surrey and the Institute’s very own CEO, Robert Richardson FIH MI.

Despite the time constraints, The Panel gave us a number of amazing points including:-

  • The foundations to focus on
  • The changing customer & staffing journey
  • Understanding your own business
  • Looking at technology as a great enabler
  • Are we all going to get replaced?
  • How Technology impacts a membership body
  • Technology and sustainability
  • Heritage buildings and technology
  • Learning and Technology
  • People Management
  • How do we collaborate the technological learnings more effectively
  • Questions from the audience

A huge thank you to our panel for raising some amazing points throughout the discussion.

Enjoy!

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

Members can listen to the HRIE tech special episode now

This episode is now available to listen to on your favourite podcast platform… follow the link below to listen on Apple Podcasts, or simply search ‘Institute of Hospitality’ on your chosen platform to listen.

LISTEN ON APPLE PODCASTS

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