Zest for Life

Programmes offered by Zest for Life have been endorsed by the Institute of Hospitality since July 2022.

Zest for Life provides accessible, affordable and achievable training and development programmes for individuals and organisations. They work with people who understand that valued customers and teams lead to exceptional business success and are driven to delivering this. They support organisations that are passionate about building their reputation as an employer and as a place to eat, drink and sleep, and want to make a real and lasting positive impact on business outcomes.

Exceptional Service Makes Sense guides individuals and teams to embrace exceptional service and appreciate the value they bring to the overall customer experience. This builds customer loyalty and leads to amazing financial results.

Leading Exceptional Service is designed for leaders who have successfully completed the Exceptional Service Makes Sense programme and who want to learn how to embed and drive exceptional service standards throughout their organisation.

Exceptional Leadership Makes Sense challenges experienced and new leaders to consider who they are as leader, to get the best from their team and build loyalty and trust.

Train the Trainer is for employees in development roles or with an aptitude for training who will take ownership of internal service delivery.

Be a Group Trainer enables participants to be able to train a group of learners in a classroom setting.

“It’s our ambition for people in hospitality to love the work they do and feel inspired by their leaders. Teams that feel this way are more likely to be engaged, want to do a good job and deliver to exceptional service standards. We are delighted to receive the Institute of Hospitality’s endorsement for our development programmes, and to help people in the industry feel confident to choose the most suitable training for their people.”

Sally Prescott MIH
Founder and Director
Zest for Life