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Enlites

Endorsed programmes

  • Arrival and Departure Service
  • Bar Service
  • Concierge and Guest Services
  • Dining Service
  • Foundations of Excellent Service
  • Housekeeping Services
  • In-Room Dining Service
  • Phone Reservations
  • Spa Services
  • The Principles of Sales

Endorsement period

May 2025 to May 2027

Endorsement report

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Enlites | Institute of HospitalityProgrammes offered by Enlites have been endorsed by the Institute of Hospitality since May 2025.

Enlites provides training and development solutions to assist hotels, restaurants, and spas in the luxury market to achieve and maintain excellence. Founded in 2020 by Matthew Lavender, Enlites is the official luxury training partner for Luxury Hotel Partners group, and Small Luxury Hotels of the World (SLH).

“Having our training courses endorsed by the Institute of Hospitality is a powerful mark of quality and credibility. It assures our clients and their teams that the content we deliver meets the highest industry standards and is grounded in real-world excellence. This recognition reinforces our commitment to raising the bar in hospitality service training and empowers the individuals we work with to pursue ongoing professional development with confidence.”

Matthew Lavender
Founder and CEO
Enlites

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