Management Guides

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Management Guides 2020-06-30T18:14:26+01:00

The Institute produces Management Guides on topics of relevance to hospitality professionals, academics and students. Guide contributors are industry experts and key points are summarised for easy application in hospitality workplaces. Each guide includes a ‘Further Resources’ section listing additional sources of quality information.

Members can download guides for FREE by selecting the relevant links below. You will be prompted to log in if you haven’t already done so. If you need any assistance please email

Guides are also available, for members only, via the Institute app IoH Connect available to download on the App Store and Google Play.

Non-members are encouraged to join the Institute to obtain free access to a wide range of member benefits including our management guides. Publications can also be purchased via our online shop.

Latest Publications

Rebuilding Trust With Our Customers & Colleagues
Planning for Hospitality Recovery (free download)
Coronavirus – Employment / HR Law FAQs (free download)
Employing Ex-offenders: Making the Right Choice (free download)
Self Serve – A guide for Hospitality Management
Career and Job-Seeking Resources
National Living Wage
Hospitality Apprenticeships
Making the right EPoS selection
Acrylamide in Food – Guidance for Caterers
Gender Pay Gap Reporting
Managing your Online Reputation
Zero Hours Contracts: Making them Work

Food and Food Safety Guides
Making Drinking Water Part of Your CSR Policy
Addressing Food Waste: Case Studies for the Hospitality Industry 
Catering for Special diets including Allergies, Coeliac Disease and Intollerances (FreeFrom)
Cooking with Gas: Ensuring Safety in Hospitality Businesses

Health and Safety Guides
Combatting Human Trafficking: Spotting Signals and Raising barriers
Flood Checklist for Hospitality Managers
Tackling the Hidden Hazard in Commercial Kitchens
Business Continuity Planning in Hospitality
Managing Legionnaires’ Disease

Management Guides
Event Organisers Toolkit
Crisis Planning: Communications, Management and Response
Search, Book, Stay: Embracing Technology at Every Stage of the Traveller’s Online Journey
Key Hospitality Ratios
Forecasting, Pricing and Revenue Decisions for Hospitality
Does Your Website Meet New Mobile Standards?
A Guide to Your Obligations Under the Equality Act 2010
Profits, Parity and the OFT: Recent Changes in Revenue Management
Hotel Marketing in the Digital Age
TUPE 2014: How Recent Changes May Affect Your Hospitality Business
Remarketing Advertising: Catching the Ones that Got Away
Attracting and Retaining Staff: Pay Benchmarking for Competitive Advantage
Great Expectations: Successful Work Experiences in Hospitality
Winning Staff: How to Develop a Robust Reward Strategy
PESTLE for Hospitality Businesses