I’m In Podcast | Episode 32 – How would hospitality run government?

Episode 32 of our monthly ‘I’m In’ podcast is available to members today.

Way back when our first podcast episode was first aired, host Phil Street has wanted to look at what it might be like to run government with a hospitality mindset, and nearly three years on, we finally make that episode a reality.

Phil was once again joined by members from the Institute; IoH Youth Council member Mae Umayan AIH, CEO and Founder of The Burnt Chef Project, Kris Hall MIH, and Martin Traynor OBE FIH. Martin served in government for many years before his recent retirement and was therefore able to offer us some valuable insight into the inner workings.

Our panel cover so much and there were some fantastic points raised including:-

• The known barriers to making positive change
• The strengths that Hospitality could bring to Government
• Siloed Departments v Cross Departments
• Customer Journey/Citizen Journey
• Connection with citizens
• The can-do attitude
• The Recruitment process
• Evolution
• A government menu
• Dealing with Competition
• Leadership and popularity
• Stability
• Dealing with change

Again some great reasons were given as to why our guests said #imin to the IoH and they were:-

• To give something back
• To add value to the institute’s objectives
• Networking opportunities
• To experience the warm welcome received at every meeting and event
• The events
• To get access to influential leaders and to learn and be inspired by them
• To remain in the loop on the industry

Enjoy!

If you’ve missed any of our past episodes, you can listen to them on demand by following the link below.

As always, if you have any feedback on the show or would like to to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

Members can listen to Episode 32 now