The award, in partnership with The Master Innholders, recognises an individual who shows promise to fulfil the role of a Hotel GM in the future and has been recognised for their personal and professional development in the hotel industry, their ‘extra mile’ attitude and their commitment to becoming a future leader.
Karen joined the Grove in 2017 as reception and reservations manager. She was promoted to House Manager in 2018, followed by a promotion to Hotel Manager in 2022, and is a primary support to General Manager, Thomas Ferrante. Karen led the reception team to win the prestigious “Front of House Team of the Year” at the 2021 Hotel Cateys. Her love for hospitality began at a young age and her passion for the industry has led her to travel and work in renowned hotels across the country, including Relais and Châteaux’s Mallory Court Hotel, Gidleigh Park and Cliveden House. Throughout her career, Karen has undertaken further educational programs, and recently completed her Level 5 Diploma in Leadership & Management.
Congratulations to Karen and all the talented, shortlisted finalists.
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